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For Companies At a Glance
- Tasks: Be the friendly voice of QVC, helping customers with their queries.
- Company: Join QVC, a leading retail and media company known for its inclusive culture.
- Benefits: Enjoy flexible working options, competitive pay, and a comprehensive rewards package.
- Other info: Work part-time with a supportive team and opportunities for career advancement.
- Why this job: Perfect for those who love customer service and want to grow in a dynamic environment.
- Qualifications: No specific experience required, just a passion for helping others and good computer skills.
About QVC Group
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity, Your Team
- The customer service representative supports our Customer Care Team in Knowsley. Please view our video to find out more about what it’s like to work in our Contact Centre at QVC.
- Joining the QVC UK team means a strong work-life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you’ll join a global, dynamic company where collaboration and support help you make a real impact.
Pay: £13.81 per hour.
Where You’ll Work
Work from home approach (minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.
Contract Type
- Permanent
- Part‑time
Work Hours
- On Call Days Monday – Sunday: 10:00-20:00, with 2 weeks notice of shift.
What You’ll Do
- Serve as the welcoming friendly voice of QVC and provide world‑class customer service. You will handle inbound customer calls, resolving customers’ often complex enquiries while driving brand advocacy.
- Work as part of a team to ensure our overall success and achieve individual performance targets.
- Receive a supportive onboarding experience, including four weeks of training.
What You’ll Bring
- The desire to deliver a first‑class customer service experience.
- Experience interpreting and responding to customer questions.
- Proficiency using a computer.
Disability Confident Scheme
QVC UK is a Disability Confident Leader, level 3 accredited employer, and operates a Disability Confident Scheme (DCS). If you would like to be considered under this scheme, please indicate this on the application form.
Benefits
Our Total Rewards package includes competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours and company discounts. In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
Equal Opportunity
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, experience, and geographic location as well as business and market conditions.
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Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours) employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours)
✨Tip Number 1
Familiarise yourself with QVC's brand and values. Understanding their commitment to customer service and inclusion will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare for common customer service scenarios. Think about how you would handle difficult customer interactions, as demonstrating your problem-solving skills can set you apart from other candidates.
✨Tip Number 3
Showcase your communication skills. Since this role involves engaging with customers over the phone, practice clear and friendly communication to convey your ability to connect with people.
✨Tip Number 4
Be ready to discuss your availability. Since the role requires flexibility across various days and times, being upfront about your schedule can demonstrate your willingness to meet the company's needs.
We think you need these skills to ace Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your ability to handle complex enquiries and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work at QVC and how your values align with their commitment to inclusion and belonging.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are crucial for a role in customer service and will help you stand out.
Follow Application Instructions: Ensure you follow all application instructions carefully. This includes submitting your application through the specified platform and providing any additional information requested.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Familiarise Yourself with QVC
Before the interview, take some time to research QVC and its values. Understanding their commitment to customer satisfaction and inclusion will help you align your answers with their company culture during the interview.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare responses that demonstrate your problem-solving skills and ability to handle difficult situations with empathy and professionalism.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training process, and growth opportunities within QVC. This shows your genuine interest in the role and helps you assess if it's the right fit for you.