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For Companies At a Glance
- Tasks: Be the friendly voice of QVC, providing top-notch customer service and resolving inquiries.
- Company: Join a Fortune 500 company with a vibrant culture and ambitious projects.
- Benefits: Enjoy competitive pay, flexible work options, and generous leave policies.
- Other info: Receive comprehensive training and support in a collaborative environment.
- Why this job: Make a real impact in a dynamic team while balancing work and life.
- Qualifications: Passion for customer service and basic computer skills required.
The predicted salary is between 13 - 14 £ per hour.
About QVC Group
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity, Your Team
The customer service representative supports our Customer Care Team in Knowsley. Please view our video to find out more about what it's like to work in our Contact Centre at QVC. Joining the QVC UK team means a strong work-life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you’ll join a global, dynamic company where collaboration and support help you make a real impact. Pay: £13.81 per hour.
Where You'll Work
Work from home approach (minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.
Contract Type
Permanent Part‑time
Work Hours
On Call Days Monday - Sunday: 10:00-20:00, with 2 weeks notice of shift.
What You'll Do
- Serve as the welcoming friendly voice of QVC and provide world‑class customer service.
- You will handle inbound customer calls, resolving customers' often complex enquiries while driving brand advocacy.
- Work as part of a team to ensure our overall success and achieve individual performance targets.
- Receive a supportive onboarding experience, including four weeks of training.
What You'll Bring
- The desire to deliver a first‑class customer service experience.
- Experience interpreting and responding to customer questions.
- Proficiency using a computer.
Disability Confident Scheme
QVC UK is a Disability Confident Leader, level 3 accredited employer, and operates a Disability Confident Scheme (DCS). If you would like to be considered under this scheme, please indicate this on the application form.
Benefits
Our Total Rewards package includes competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours and company discounts. In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
Equal Opportunity
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours) employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours)
✨Tip Number 1
Get to know QVC Group! Watch their videos and read up on their values. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their dynamic culture.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Representative. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn more about the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings and updates directly from QVC Group, making it easier for us to keep in touch.
We think you need these skills to ace Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can be the welcoming voice of QVC!
Tailor Your Application: Make sure to tailor your application to the role. Highlight any experience you have in customer service and how it relates to what we do at QVC. This shows us that you understand the job and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Qvc
✨Know the Company
Before your interview, take some time to research QVC Group and its brands. Understanding their values, mission, and customer service approach will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues. Highlight your ability to remain calm under pressure and how you’ve gone above and beyond to ensure customer satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.