Find a job 
Featured Companies 
Featured Universities 
For Companies UK218
Call Centre Representative
We have an exciting opportunity within our Customer Care Team in Knowsley as a Call Centre Representative.
Please view our video to find out more about what it\’s like to work in our Contact Centre at QVC.
Hourly Pay
£13.81 per hour
Contract Type
- Permanent
- Part-time
Work Hours
- On Call Days Monday – Sunday: 07:00-18:00, with 2 weeks\’ notice of shift.
Role Responsibilities
As a Call Centre Representative, you will be the welcoming, friendly voice of QVC, passionate about delivering world-class customer service. Your responsibilities include handling inbound customer calls, resolving complex enquiries, and driving brand advocacy. You will work as part of a team to ensure overall success and meet individual performance targets. A supportive onboarding process, including four weeks of training, will prepare you for success.
Candidate Requirements
- A desire to deliver first-class customer service
- Ownership of performance and continuous improvement
- Ability to engage with customers and colleagues, fostering a people-focused culture
- Experience interpreting and responding to customer questions
- Proficiency in using a computer
Work From Home Policy
Initially, a minimum of three months onsite work is required. We aim to offer a flexible work arrangement combining home and office work, with options discussed with your leader.
Benefits
Join a dedicated team focused on our customers, with opportunities for career growth, learning, and development. We offer a comprehensive Total Rewards package including competitive pay, paid time off, employee assistance programs, parental leave, volunteer hours, discounts, and more. Enjoy a dynamic work environment with friendly teams and ambitious projects.
Inclusion and Equality
QVC Group is committed to inclusion and belonging, providing equal employment opportunities and complying with all relevant laws. For support or reasonable accommodations, contact WorkWithUs@qvcqrp.com. We are a Disability Confident employer operating a Guaranteed Interview Scheme. Please indicate if you wish to be considered under this scheme.
Application Process
Click \’Apply\’ to log in or create an account, enabling you to track your application status and receive updates from our Talent Acquisition team.
#J-18808-Ljbffr
Contact Detail:
Qvc Recruiting Team
