Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.
Your Opportunity, Your Team
- We are looking for a Live Social Shopping producer, this brand new role supports QVC UK and owns the end-to-end process of planning, producing, and executing live shopping events on TikTok and Meta.
Where You\'ll Work
- This role is onsite and will require you to work from our head office in Chiswick Park, West London 5 days a week, moving onto a shift pattern next year.
What You\'ll Do
- You\'ll drive digital innovation: Collaborate with talent and social teams to develop smooth implementation of Live streams that resonate with the social Gen X audience and reflect QVC\'s brand.
- You\'ll build all QVC Tiktok live shows to the highest commercial standard, using all available tools, decision-making and communication to ensure that KPIs for lives are hit.
- You\'ll ssist with product decisions and live activations. Play an active role in briefing hosts, setting up studios, coordinating giveaways, and implementing price drops during live events. This is all following QVC\'s business and commercial priorities.
- Flexible live hours: Please note, we often schedule live events during evenings and weekends to maximise audience reach and engagement. Flexibility to work these hours is necessary .
What You\'ll Bring
- You will have experience producing live content for TikTok or other social platforms, in retail, entertainment, or media or a knowledge of live production.
- You will have experience with TikTok and Meta\'s culture, trends, and audience engagement strategies.
- You\'ll have project management skills.
- You will be comfortable with data tools and performance metrics as a means to adapt strategy.
- You\'ll have creative vision and storytelling ability, with a passion for innovation
- You\'ll have eperience product selection, promotional activities, and aligning content with business goals.
INDCOMM
Disability Confident Scheme QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (\\\"DCS\\\"). For any UK based roles, if you\'d like to be considered under this scheme, please indicate this on the application form. Our Total Rewards package includes benefits you\'ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate\'s qualifications, skills, experience, and geographic location as well as business and market conditions.
StudySmarter Expert Advice🤫
We think this is how you could land Live Social Shopping Producer in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like QVC UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like QVC UK!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at QVC UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at QVC UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show QVC UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at QVC UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
