At a Glance
- Tasks: Lead the planning and management of QVC's Guest strategy and operations.
- Company: Join QVC Group, a Fortune 500 live social shopping company with amazing teams.
- Benefits: Enjoy competitive pay, paid time off, discounts, and a supportive work environment.
- Other info: Hybrid role with excellent career growth opportunities in a dynamic environment.
- Why this job: Make an impact by enhancing customer experiences across live broadcasting and digital platforms.
- Qualifications: Experience in sourcing and managing guests, with strong leadership and relationship skills.
The predicted salary is between 50000 - 65000 £ per year.
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers.
QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
- Your Opportunity, Your Team
- This rare and exciting position of Guest Manager supports QVC UK.
Reporting into the Senior Manager; Platform Talent and Sales, you will lead the planning, management and development of QVC's Guest strategy and day‑to‑day Guest operations.
- Where You'll Work
- This role is hybrid and will require you to be onsite at our Media and Commerce Center in Chiswick Park, West London, 2 days per week.
What You'll Do
- As Guest Manager you will ensure we attract, engage and support high‑quality Guests who represent our brand values, meet business needs and elevate the customer experience across live broadcasting, digital and social platforms.
- This role combines relationship leadership, talent judgement, operational excellence and commercial awareness.
- You will work cross‑functionally with Buying, Production, Compliance, Editorial, Planning and the wider business stakeholders, to ensure Guest performance supports sales, brand reputation and long‑term growth.
- As a senior level leader, you will be expected to deliver results through others, build strong partnerships, improve ways of working and contribute to broader business goals.
- What You’ll Bring
- Strong experience sourcing, vetting, booking and briefing guests.
- Ability to identify guests who are credible, camera‑ready, brand‑safe and commercially effective.
- Experience managing relationships with brands, vendors, agents/publicists, internal producers/presenters.
- Solid background in live TV, live social, livestream or broadcast production.
- Ability to prepare guests for the realities of live production.
- Strong ability to build bonds with people at varying levels.
- Leadership skills in team management and coaching, workload prioritization, performance management, developing talent.
- Excellent stakeholder management.
Benefits and Inclusion
QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”).
For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.
Our Total Rewards package includes competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process.
If you need reasonable accommodations/support throughout, please contact us at for assistance.
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Guest Manager in London employer: QVC UK
At QVC Group, we pride ourselves on being a dynamic and inclusive employer that fosters a collaborative work culture. As a Merchandise Planner, you'll enjoy a hybrid working model at our UK Head Office, alongside competitive benefits such as paid time off, parental leave, and company discounts. We are committed to your professional growth and provide opportunities for meaningful contributions within our Fortune 500 company, ensuring you thrive in your career while balancing work and life.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QVC UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QVC UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QVC UK:Your cover letter is your chance to shine! Tell us why you want to work at QVC UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QVC UK!
How to prepare for a job interview at QVC UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
