At a Glance
- Tasks: Join our Returns team to process customer returns efficiently and accurately.
- Company: Be part of QVC Group, a Fortune 500 company with a vibrant culture.
- Benefits: Enjoy competitive pay, paid time off, discounts, and flexible hours.
- Other info: Commitment and punctuality are key for success in this role.
- Why this job: Gain valuable experience in a dynamic environment while working with an amazing team.
- Qualifications: Basic PC skills required; no prior warehouse experience needed.
The predicted salary is between 13 - 16 £ per hour.
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Here at our QVC Customer Operations Centre in Knowsley, we are looking for Warehouse Assistant level 2 team members to join our Returns team. Hourly Pay £13.00 per hour.
Where You'll Work: This role is onsite and will require you to work from our Knowsley distribution centre daily. Work hours – Evenings: On Call 22.5+15 Mon‑Fri 15:00‑23:00. Guaranteed 22.5 hours per week which can be flexed up to a further 15 hours per week. The hours we allocate to you each week will be within the availability of Monday‑Friday between 15:00‑23:00. You will be given 2 weeks' notice of your working hours each week.
What You'll Do: The Returns team are responsible for refunding customer returns and consolidating all customer returned products, within a 48‑hour timeline. It is not your typical Warehouse role, as it is PC‑based however some returns roles include:
- a requirement to lift and load heavy items of up to 25 kg
- the use of forklift trucks.
What You'll Bring: Don’t worry if you have not got any warehouse experience as you will receive full training and support. As this role is PC-based, basic PC skills are required (i.e. Data entry, basic PC navigation between different screens). Eye for details, as Quality Customer Service is our number one priority. You’ll be a great fit for us if you are deadline driven, can handle goods with efficiency and accuracy, can learn quickly and have the right mix of energy and motivation. As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and as part of a team, therefore commitment and punctuality are essential within this role.
Disability Confident Scheme: QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
Warehouse Team member - On Call Eves 22.5 hours + 15 Mon-Fri 15:00-23:00 in Knowsley employer: QVC UK
At QVC Group, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is valued. Located in Knowsley, our Customer Operations Centre offers flexible working hours, competitive pay, and a comprehensive benefits package that includes paid time off and employee discounts. With a strong commitment to employee growth and development, we ensure that all staff receive the training and support they need to thrive in their roles, making QVC an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse Team member - On Call Eves 22.5 hours + 15 Mon-Fri 15:00-23:00 in Knowsley
✨Tip Number 1
Get to know the company! Before your interview, check out QVC's social media and website. Understanding their culture and values will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to teamwork and customer service. Think of examples from your past experiences that highlight your skills and how you can contribute to the Returns team.
✨Tip Number 3
Dress the part! Even though it's a warehouse role, showing up in smart casual attire can make a great first impression. It shows that you take the opportunity seriously and respect the company's environment.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing benefits we offer at QVC.
We think you need these skills to ace Warehouse Team member - On Call Eves 22.5 hours + 15 Mon-Fri 15:00-23:00 in Knowsley
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team at QVC and contributing to our amazing customer service.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we're looking for. Mention any relevant experience, even if it's not warehouse-specific, and show us why you're a great fit for the Returns team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the important stuff. This will help us understand your qualifications quickly!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at QVC UK
✨Know the Role Inside Out
Before your interview, make sure you understand what a Warehouse Team Member does at QVC. Familiarise yourself with the responsibilities, especially around handling returns and using PC systems. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Attention to Detail
Since quality customer service is a top priority, be prepared to discuss how you've demonstrated attention to detail in past experiences. Whether it's ensuring accuracy in data entry or managing inventory, share specific examples that highlight your ability to maintain high standards.
✨Demonstrate Your Team Spirit
QVC values teamwork, so think of examples where you've worked well with others. Talk about how you contribute to a positive team environment and how you handle challenges collaboratively. This will help them see you as a great fit for their culture.
✨Be Ready for Practical Questions
Expect questions about handling heavy items and working under deadlines. Prepare to discuss how you manage physical tasks and stay organised. If you have any experience with lifting or using equipment like forklifts, mention it, even if it's just from personal experience!
