Your Opportunity
The Customer Service representative supports our Customer Care Team in Knowsley. Joining the QVC UK team means a strong work‑life balance and benefits such as home office options, 30 days of annual leave, bike leasing, health program, free parking and subsidised cafeteria. You will make a real impact in a global, dynamic company.
Hourly Pay: £13.81 per hour.
Where You'll Work
Work from home approach – minimum of first 3 months onsite. We aim to provide a flexible workplace with a mix of home and office‑based work. Your leader will discuss options.
Contract Type
- Permanent
- Full‑time
Work Hours
- On Call Evenings Monday‑Sunday: 15:00‑23:00, with 2 weeks notice.
What You'll Do
- Serve as the welcoming friendly voice of QVC and provide world‑class customer service.
- Handle inbound calls, resolve complex enquiries and drive brand advocacy.
- Work as part of a team to drive overall success and meet individual performance targets.
- Participate in a supportive onboarding experience, including four weeks of training.
What You'll Bring
- Desire to deliver first‑class customer service experience.
- Experience interpreting and responding to customer questions.
- Computer literacy required.
Benefits and EEO
QVC Group offers competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and company discounts. We are a Disability Confident Leader and uphold a barrier‑free employment process. As an equal‑opportunity employer, we comply with all applicable laws and provide reasonable accommodations. Contact workwithus@qvcgrp.com for assistance.
Customer Service Representative - Full Time Evenings, Monday-Sunday: 15:00-23:00 (37.5 Hours) in Knowsley employer: QVC UK
At QVC Group, we pride ourselves on being a dynamic and inclusive employer that fosters a collaborative work culture. As a Merchandise Planner, you'll enjoy a hybrid working model at our UK Head Office, alongside competitive benefits such as paid time off, parental leave, and company discounts. We are committed to your professional growth and provide opportunities for meaningful contributions within our Fortune 500 company, ensuring you thrive in your career while balancing work and life.
