Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity, Your Team
- This rare and exciting position of Guest Manager supports QVC UK. Reporting into the Senior Manager; Platform Talent and Sales, you will lead the planning, management and development of QVC's Guest strategy and day‑to‑day Guest operations.
Where You'll Work
- This role is hybrid and will require you to be onsite at our Media and Commerce Center in Chiswick Park, West London, 2 days per week.
What You'll Do
- As Guest Manager you will ensure we attract, engage and support high‑quality Guests who represent our brand values, meet business needs and elevate the customer experience across live broadcasting, digital and social platforms.
- This role combines relationship leadership, talent judgement, operational excellence and commercial awareness.
- You will work cross‑functionally with Buying, Production, Compliance, Editorial, Planning and the wider business stakeholders, to ensure Guest performance supports sales, brand reputation and long‑term growth.
- As a senior level leader, you will be expected to deliver results through others, build strong partnerships, improve ways of working and contribute to broader business goals.
What You’ll Bring
- Strong experience sourcing, vetting, booking and briefing guests.
- Ability to identify guests who are credible, camera‑ready, brand‑safe and commercially effective.
- Experience managing relationships with brands, vendors, agents/publicists, internal producers/presenters.
- Solid background in live TV, live social, livestream or broadcast production.
- Ability to prepare guests for the realities of live production.
- Strong ability to build bonds with people at varying levels.
- Leadership skills in team management and coaching, workload prioritization, performance management, developing talent.
- Excellent stakeholder management.
Benefits and Inclusion
QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.
Our Total Rewards package includes competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
Guest Manager employer: QVC UK
At QVC Group, we pride ourselves on being a dynamic and inclusive employer that fosters a collaborative work culture. As a Merchandise Planner, you'll enjoy a hybrid working model at our UK Head Office, alongside competitive benefits such as paid time off, parental leave, and company discounts. We are committed to your professional growth and provide opportunities for meaningful contributions within our Fortune 500 company, ensuring you thrive in your career while balancing work and life.
