Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve inquiries with a friendly voice.
- Company: Join QVC, a global leader in customer care with a supportive culture.
- Benefits: Enjoy flexible working, 30 days annual leave, and great company discounts.
- Other info: Comprehensive training and career growth opportunities await you!
- Why this job: Make a real impact while enjoying a strong work-life balance.
- Qualifications: Passion for customer service and basic computer skills required.
The predicted salary is between 11 - 16 ÂŁ per hour.
About the Role
The Customer Service Representative supports our Customer Care Team in Knowsley. Our QVC UK team offers a strong work-life balance and benefits such as home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. You’ll join a global, dynamic company where collaboration and support help you make a real impact.
Hourly Pay: ÂŁ13.81 per hour
Where You’ll Work: Work from home approach (Minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.
Contract type: Permanent Part-time
Work hours: On Call Days Monday - Sunday: 10:00-20:00, with 2 weeks notice of shift.
What You’ll Do:
- Provide a welcoming friendly voice for QVC and deliver world class customer service.
- Handle inbound customer calls, resolving customers’ often complex enquiries while driving brand advocacy.
- Work as part of a team to ensure our overall success while working towards achievable individual performance targets.
- Receive a supportive and seamless onboarding experience – including four weeks of training.
What You’ll Bring:
- The desire to deliver a first‑class customer service experience.
- Experience interpreting and responding to customer questions.
- Experience using a computer is necessary in this role.
Disability Confident Scheme: QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours) employer: QVC UK
Contact Detail:
QVC UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours)
✨Tip Number 1
Get to know the company! Before your interview, watch their videos and read up on their values. This will help you connect with the team and show that you're genuinely interested in being part of QVC.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've delivered excellent customer service or resolved complex issues. This will demonstrate your skills and fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about delivering a welcoming voice at QVC!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Representative. Highlight any relevant experience you have in customer service and how you’ve handled complex enquiries before. This will show us that you’re a great fit for our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at QVC UK
✨Know the Company
Before your interview, take some time to research QVC and its values. Understanding their commitment to customer service and inclusion will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to deliver first-class customer service, which is crucial for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with customers effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain customer situations. Think about potential scenarios in advance and how you would approach them, focusing on empathy and problem-solving skills.