At a Glance
- Tasks: Join our team as an Orderline Representative, handling customer calls and processing orders.
- Company: QVC is a leading retail brand known for engaging shopping experiences across multiple platforms.
- Benefits: Enjoy flexible working options, competitive pay, and a supportive team environment.
- Other info: This role includes a comprehensive onboarding experience with two weeks of training.
- Why this job: Be part of a dynamic team that values customer service and offers growth opportunities.
- Qualifications: Strong communication skills and a passion for delivering excellent customer experiences are essential.
Orderline Representative - Part Time Days, Monday & Sunday 10:00-18:00 (15 Hours) page is loaded
Orderline Representative - Part Time Days, Monday & Sunday 10:00-18:00 (15 Hours)
Apply locations UK, Liverpool, Knowsley QVC time type Part time posted on Posted Yesterday job requisition id R78115The Opportunity
- Here at QVC UK, we have been voted as a certified top employer – right now, we\'re looking for individuals with a genuine passion for customer-service to join our award-winning Contact Centre located in Knowsley.
Please view our video to find out more about what it\'s like to work in our Contact Centre at QVC!
Hourly Pay
- £12.41 per hour.
Contract type
- Permanent
- Part-time
Your working hours
Monday & Sunday, 10:00-18:00 (15 Hours)
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than200million homes via our 12 broadcast networks and reaches millions more viamultiple streaming services, websites, mobile apps and social pages.In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the U.K., Germany, Japan, Italy, Poland and China.
Your Impact - What will I do as a Orderline Representative?
Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.
Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include two weeks of training.
Remote working approach
We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based working.
P lease ensure you have a space for your computer setup, complete with two monitors, and a stable internet connection to facilitate your tasks effectively.
What You Bring - To be effective in your role you\'ll need to:
- Have the desire to deliver a first-class customer experience.
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Have fantastic communication skills.
- Experience using a computer is important in this role.
- As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and to work effectively as a team, therefore commitment and punctuality are essential within this role.
What will I get in return?
A brilliant experience and the opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths - which offers even more exciting opportunities to learn, develop and support our customer.
Submit your application online today! We look forward to hearing from you!
INDOPS
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at WorkWithUs@qvcqrp.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme . For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.
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About Us
Join Our Team!
QVC Group , Inc. is a Fortune 500 company with six leading retail brands – QVC , HSN , Ballard Designs , Frontgate , Garnet Hill and Grandin Road . We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products , compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms , streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community .
QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers !
#J-18808-LjbffrOrderline Representative - Part Time Days, Monday & Sunday 10:00-18:00 (15 Hours) in Knowsley employer: QVC, Inc.
At QVC UK, we pride ourselves on being a certified top employer, offering a vibrant work culture that values customer service and teamwork. Located in Knowsley, our award-winning Contact Centre provides comprehensive training and flexible working options, ensuring that every Orderline Representative has the opportunity to grow professionally while enjoying competitive pay and a supportive environment. Join us to be part of a dynamic team dedicated to delivering exceptional experiences to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Orderline Representative - Part Time Days, Monday & Sunday 10:00-18:00 (15 Hours) in Knowsley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like QVC, Inc. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at QVC, Inc. and let us see your personality shine through!
We think you need these skills to ace Orderline Representative - Part Time Days, Monday & Sunday 10:00-18:00 (15 Hours) in Knowsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and QVC, Inc..
Get Familiar with Our Brand:Before applying, take some time to learn about QVC, Inc. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at QVC, Inc.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress QVC, Inc..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which QVC, Inc. will surely appreciate.
