At a Glance
- Tasks: Lead the planning and management of QVC's Guest strategy and operations.
- Company: Join QVC Group, a Fortune 500 live social shopping company.
- Benefits: Enjoy competitive pay, paid time off, discounts, and parental leave.
- Other info: Hybrid role with opportunities for career growth in a dynamic environment.
- Why this job: Make an impact by enhancing customer experiences with high-quality guests.
- Qualifications: Experience in sourcing and managing relationships with guests and brands.
The predicted salary is between 40000 - 50000 £ per year.
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.
Your Opportunity, Your Team
This rare and exciting position of Guest Manager supports QVC UK. Reporting into the Senior Manager; Platform Talent and Sales, you will lead the planning, management and development of QVC's Guest strategy and day-to-day Guest operations.
Where You'll Work
This role is hybrid and will require you to be onsite at our Media and Commerce Center in Chiswick Park, West London, 2 days per week.
What You'll Do
- As Guest Manager you will ensure we attract, engage and support high-quality Guests who represent our brand values, meet business needs, that elevate the customer experience across live broadcasting, digital and social platforms.
- This role combines relationship leadership, talent judgement, operational excellence and commercial awareness.
- You will work cross-functionally with Buying, Production, Compliance, Editorial, Planning and the wider business stakeholders, to ensure Guest performance supports sales, brand reputation and long-term growth.
- As a senior level leader, you will be expected to deliver results through others, build strong partnerships, improve ways of working and contribute to broader business goals.
What You'll Bring
- Strong experience sourcing, vetting, booking and briefing guests.
- Ability to identify guests who are credible, camera-ready, brand-safe and commercially effective.
- Experience managing relationships with brands, vendors, agents/publicists, internal producers/presenters.
- Solid background in live TV, live social, livestream or broadcast production.
- Ability to prepare guests for the realities of live production.
- Strong ability to build bonds with people at varying levels.
- Leadership skills in team management and coaching, workload prioritization, performance management, developing talent.
- Excellent stakeholder management.
QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
About Us
QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
Guest Manager in London employer: QVC, Inc.
QVC, Inc. is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, QVC provides numerous opportunities for professional development and advancement within the retail and media sectors. The hybrid work model allows for flexibility while maintaining a strong team connection, making it an ideal place for those seeking meaningful and rewarding employment.
