At a Glance
- Tasks: Provide world-class customer service and resolve customer enquiries with a friendly voice.
- Company: Join QVC, a Fortune 500 company redefining the shopping experience.
- Benefits: Enjoy competitive pay, flexible work options, and generous annual leave.
- Other info: Comprehensive training provided and opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact in customer care.
- Qualifications: Passion for customer service and basic computer skills required.
The predicted salary is between 11 - 16 £ per hour.
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands.
Your Opportunity, Your Team
The Customer Service representative supports our Customer Care Team in Knowsley. Joining the QVC UK team means a strong work-life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria.
Hourly Pay
£13.81 per hour
Where You'll Work
Work from home approach (Minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.
Contract type
Permanent, Part-time
Work hours
On Call Evenings Monday - Sunday: 17:00-23:00, with 2 weeks notice of shift.
What You'll Do
- Be the welcoming friendly voice of QVC, passionate about providing world class customer service.
- Handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.
- Work as part of a team to ensure overall success and work towards achievable individual performance targets.
- Receive a supportive onboarding experience, including four weeks of training.
What You'll Bring
- The desire to deliver a first-class customer service experience.
- Experience interpreting and responding to customer questions.
- Experience using a computer is necessary in this role.
Disability Confident Scheme
QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.
Our Total Rewards package includes benefits such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
Join Our Team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen.
Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (20 Hours) in Liverpool employer: QVC, Inc.
QVC, Inc. is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, QVC provides numerous opportunities for professional development and advancement within the retail and media sectors. The hybrid work model allows for flexibility while maintaining a strong team connection, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (20 Hours) in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching QVC and its values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during your interview.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences where you provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the QVC team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (20 Hours) in Liverpool
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any relevant experiences that highlight your ability to handle customer queries and resolve issues effectively.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Customer Service Representative. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your skills and experiences that directly relate to the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with QVC.
How to prepare for a job interview at QVC, Inc.
✨Know the Company
Before your interview, take some time to research QVC Group and its brands. Understanding their values, mission, and the products they offer will help you connect your answers to what they stand for, showing that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Think about challenging situations you faced and how you resolved them. This will demonstrate your ability to handle complex enquiries, which is key for this role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as 'How would you handle an upset customer?' or 'Can you describe a time when you went above and beyond for a customer?'. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, training process, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your expectations.
