At a Glance
- Tasks: Provide world-class customer service and resolve customer enquiries with a friendly voice.
- Company: Join QVC Group, a Fortune 500 company with a dynamic team and exciting projects.
- Benefits: Enjoy competitive pay, flexible working options, and generous annual leave.
- Other info: Comprehensive training provided and opportunities for career growth.
- Why this job: Make a real impact while enjoying a strong work-life balance in a supportive environment.
- Qualifications: Passion for customer service and basic computer skills required.
The predicted salary is between 13.81 - 13.81 £ per hour.
Overview
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. The Customer Service representative supports our Customer Care Team in Knowsley; please view our video to find out more about what it’s like to work in our Contact Centre at QVC.
Joining the QVC UK team means a strong work‑life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you’ll join a global, dynamic company where collaboration and support help you make a real impact.
Hourly Pay: £13.81 per hour.
Location & Working Hours
Work from home approach (minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office‑based working. Your leader will discuss what options we have available and what will work best for you and the business.
Contract type: Permanent Part‑time.
Work hours (On Call Evenings): Monday – Sunday: 17:00‑23:00, 2 weeks notice of shift.
Responsibilities
- In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world‑class customer service.
- Our Customer Care Team members handle inbound customer calls, resolving customers’ often complex enquiries whilst driving brand advocacy.
- While working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
- You will be provided with a supportive and seamless onboarding experience – which will include four weeks of training.
Qualifications
- The desire to deliver a first‑class customer service experience.
- Have experience interpreting and responding to customer questions.
- Experience using a computer is necessary in this role.
Benefits
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
EEO & Inclusion
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (20 Hours) in Knowsley employer: QVC, Inc.
QVC, Inc. is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, QVC provides numerous opportunities for professional development and advancement within the retail and media sectors. The hybrid work model allows for flexibility while maintaining a strong team connection, making it an ideal place for those seeking meaningful and rewarding employment.
