At a Glance
- Tasks: Provide world-class customer service and resolve customer enquiries with a friendly voice.
- Company: Join QVC Group, a Fortune 500 company with a dynamic team and exciting projects.
- Benefits: Enjoy competitive pay, flexible working options, and generous annual leave.
- Other info: Comprehensive training provided and opportunities for career growth.
- Why this job: Make a real impact while enjoying a strong work-life balance in a supportive environment.
- Qualifications: Passion for customer service and basic computer skills required.
The predicted salary is between 13.81 - 13.81 £ per hour.
Overview
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. The Customer Service representative supports our Customer Care Team in Knowsley; please view our video to find out more about what it’s like to work in our Contact Centre at QVC.
Joining the QVC UK team means a strong work‑life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you’ll join a global, dynamic company where collaboration and support help you make a real impact.
Hourly Pay: £13.81 per hour.
Location & Working Hours
Work from home approach (minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office‑based working. Your leader will discuss what options we have available and what will work best for you and the business.
Contract type: Permanent Part‑time.
Work hours (On Call Evenings): Monday – Sunday: 17:00‑23:00, 2 weeks notice of shift.
Responsibilities
- In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world‑class customer service.
- Our Customer Care Team members handle inbound customer calls, resolving customers’ often complex enquiries whilst driving brand advocacy.
- While working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
- You will be provided with a supportive and seamless onboarding experience – which will include four weeks of training.
Qualifications
- The desire to deliver a first‑class customer service experience.
- Have experience interpreting and responding to customer questions.
- Experience using a computer is necessary in this role.
Benefits
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
EEO & Inclusion
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (20 Hours) in Knowsley employer: QVC, Inc.
QVC Group is an exceptional employer that prioritises work-life balance and employee well-being, offering flexible working arrangements and a comprehensive benefits package including 30 days of annual leave and health programmes. As part of a dynamic team in Knowsley, you will receive extensive training and support, fostering both personal and professional growth while contributing to a global leader in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (20 Hours) in Knowsley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like QVC, Inc. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at QVC, Inc. and let us see your personality shine through!
We think you need these skills to ace Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (20 Hours) in Knowsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and QVC, Inc..
Get Familiar with Our Brand:Before applying, take some time to learn about QVC, Inc. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at QVC, Inc.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress QVC, Inc..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which QVC, Inc. will surely appreciate.
