At a Glance
- Tasks: Provide world-class customer service and resolve customer enquiries with a friendly voice.
- Company: Join QVC Group, a live social shopping company with amazing teams and ambitious projects.
- Benefits: Enjoy 30 days of annual leave, free parking, and company discounts.
- Other info: Flexible hybrid work model after initial training, with excellent career growth opportunities.
- Why this job: Be part of a supportive team and make a real impact on customer experiences.
- Qualifications: A passion for customer service and basic computer skills are essential.
The predicted salary is between 13.81 - 13.81 £ per hour.
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers.
The Customer Service representative supports our Customer Care Team in Knowsley and works in a hybrid model with the first 3 months onsite and thereafter a flexible mix of home and office.
Compensation
Hourly Pay £13.81 per hour
Employment Type
Permanent Part‑time
Hours & Shift Details
On Call Days Monday – Sunday: 10:00‑20:00, with 2 weeks notice of shift.
Responsibilities
- Welcoming friendly voice of QVC
- Providing world‑class customer service
- Handling inbound customer calls and resolving complex enquiries
- Driving brand advocacy
- Working towards individual performance targets within a team setting
- Participating in a supportive onboarding experience that includes four weeks of training
Qualifications
- Desire to deliver a first‑class customer service experience
- Experience interpreting and responding to customer questions
- Computer proficiency required (experience using a computer)
Disability Scheme
QVC UK is a Disability Confident Leader, level 3 accredited employer, and operates a Disability Confident Scheme ("DCS"). For any UK‑based roles, indicate this on the application form if you’d like to be considered under the scheme.
Benefits
- 30 days of annual leave
- Free parking
- Subsidised cafeteria
- QVC bike leasing
- Comprehensive health programme
- Employee assistance programme
- Parental leave
- Paid volunteer hours
- Company discounts
Equal Opportunity & Diversity
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations or support throughout, please contact us at workwithus@qvcgrp.com for assistance.
Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours) in Knowsley employer: QVC, Inc.
QVC, Inc. is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, QVC provides numerous opportunities for professional development and advancement within the retail and media sectors. The hybrid work model allows for flexibility while maintaining a strong team connection, making it an ideal place for those seeking meaningful and rewarding employment.
