At a Glance
- Tasks: Deliver top-notch customer service and resolve enquiries with a friendly voice.
- Company: Join QVC, a Fortune 500 company with a commitment to inclusivity.
- Benefits: Earn £13.81 per hour, enjoy 30 days annual leave, and work from home options.
- Other info: Flexible working hours with a supportive onboarding programme.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and basic computer skills required.
The predicted salary is between 13.81 - 13.81 £ per hour.
About the Role
Customer Service Representative supports the Customer Care Team in Knowsley, providing high quality customer service via inbound calls.
Location & Working Mode
Work from home approach (minimum first 3 months on site). Combination of home and office based working under discussion.
Contract & Schedule
Permanent Full‑time contract, on call evenings Monday‑Sunday: 15:00‑23:00, with 2‑week notice of shift.
Responsibilities
- Provide welcoming friendly voice and deliver world‑class customer service.
- Resolve complex customer enquiries and drive brand advocacy.
- Work as part of a team to meet overall and individual performance targets.
- Participate in a four‑week onboarding and training programme.
Qualifications
- Desire to deliver first‑class customer service experience.
- Experience interpreting and responding to customer questions.
- Proficient with computer usage.
Benefits
- Hourly pay £13.81 per hour.
- Competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours.
- Home office options, 30 days annual leave, QVC bike leasing, comprehensive health program, free parking, subsidised cafeteria.
Diversity & Inclusion
QVC UK is a level3 accredited employer and operates a Disability Confident Scheme. As an equal opportunity employer, QVC Group provides an inclusive workplace and barrier‑free employment process.
Company Context
QVC Group, Inc. is a Fortune500 company operating six leading retail brands.
Customer Service Representative - Full Time Evenings, Monday-Sunday: 15:00-23:00 (37.5 Hours) in Knowsley employer: QVC, Inc.
QVC, Inc. is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, QVC provides numerous opportunities for professional development and advancement within the retail and media sectors. The hybrid work model allows for flexibility while maintaining a strong team connection, making it an ideal place for those seeking meaningful and rewarding employment.
