About the Role
Customer Service Representative supports the Customer Care Team in Knowsley, providing high quality customer service via inbound calls.
Location & Working Mode
Work from home approach (minimum first 3 months on site). Combination of home and office based working under discussion.
Contract & Schedule
Permanent Full‑time contract, on call evenings Monday‑Sunday: 15:00‑23:00, with 2‑week notice of shift.
Responsibilities
- Provide welcoming friendly voice and deliver world‑class customer service.
- Resolve complex customer enquiries and drive brand advocacy.
- Work as part of a team to meet overall and individual performance targets.
- Participate in a four‑week onboarding and training programme.
Qualifications
- Desire to deliver first‑class customer service experience.
- Experience interpreting and responding to customer questions.
- Proficient with computer usage.
Benefits
- Hourly pay £13.81 per hour.
- Competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours.
- Home office options, 30 days annual leave, QVC bike leasing, comprehensive health program, free parking, subsidised cafeteria.
Diversity & Inclusion
QVC UK is a level3 accredited employer and operates a Disability Confident Scheme. As an equal opportunity employer, QVC Group provides an inclusive workplace and barrier‑free employment process.
Company Context
QVC Group, Inc. is a Fortune500 company operating six leading retail brands.
