At a Glance
- Tasks: Lead the planning and management of QVC's Guest strategy and operations.
- Company: Join a Fortune 500 company redefining social shopping with innovative teams.
- Benefits: Enjoy competitive pay, paid time off, discounts, and parental leave.
- Other info: Hybrid role with excellent career growth in a dynamic environment.
- Why this job: Make an impact by attracting and supporting high-quality guests for live broadcasts.
- Qualifications: Experience in sourcing and managing relationships with guests and brands.
The predicted salary is between 50000 - 60000 £ per year.
Talent Manager - Presenters & Guests
Applylocations: UK, West London, Chiswick: QVCtime type: Full timeposted on: Posted Todayjob requisition id: R82463Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers.
QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.
Your Opportunity, Your Team This rare and exciting position of Guest Manager supports QVC UK.
Reporting into the Senior Manager; Platform Talent and Sales, you will lead the planning, management and development of QVC's Guest strategy and day-to-day Guest operations Where You'll Work This role is hybrid and will require you to be onsite at our Media and Commerce Center in Chiswick Park, West London, 2 days per week.
What You'll Do As Guest Manager you will ensure we attract, engage and support high-quality Guests who represent our brand values, meet business needs, that elevate the customer experience across live broadcasting, digital and social platforms.
This role combines relationship leadership, talent judgement, operational excellence and commercial awareness.
You will work cross-functionally with Buying, Production, Compliance, Editorial, Planning and the wider business stakeholders, to ensure Guest performance supports sales, brand reputation and long-term growth.
As a senior level leader, you will be expected to deliver results through others, build strong partnerships, improve ways of working and contribute to broader business goals.
What You'll Bring Strong experience sourcing, vetting, booking and briefing guests Ability to identify guests who are credible, camera-ready, brand-safe and commercially effective.
Experience managing relationships with brands, vendors, agents/publicists, internal producers/presenters.
Solid background in live TV, live social, livestream or broadcast production Ability to prepare guests for the realities of live production Strong ability to build bonds with people at varying levels Leadership skills in team management and coaching, workload prioritization, performance management, developing talent Excellent stakeholder management Disability Confident Scheme QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme ("DCS").
For any UK based roles, if you'd like to be considered under this scheme, please indicate this on the application form.
Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.
If you need reasonable accommodations/support throughout, please contact us at for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
About Us Join Our Team!
QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.
We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.
QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
QVC Group has team members in the U.
S., the U.
K., Germany, Japan, Italy, Poland and China.
We're an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers.
It's a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
Guest Manager employer: QVC, Inc.
QVC, Inc. is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, QVC provides numerous opportunities for professional development and advancement within the retail and media sectors. The hybrid work model allows for flexibility while maintaining a strong team connection, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like QVC, Inc., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like QVC, Inc.!
We think you need these skills to ace Guest Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at QVC, Inc., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at QVC, Inc. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show QVC, Inc. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at QVC, Inc.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
