At a Glance
- Tasks: Coordinate guest schedules and ensure smooth operations for live shows across platforms.
- Company: Join QVC Group, a Fortune 500 leader in live social shopping.
- Benefits: Enjoy competitive pay, paid time off, discounts, and more!
- Other info: Hybrid role with opportunities for growth in a dynamic environment.
- Why this job: Be part of an exciting team that blends shopping and entertainment.
- Qualifications: Experience in scheduling and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers.
QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity, Your Team As the Guest Coordinator and Bookings, your role will be responsible for working across our business with key stakeholders ensuring that we have correct and up to date Guest availability based on the needs of the Programme schedules across our TV and social platforms.
This role is hybrid and will require you to be onsite at our Media and Commerce Center in Chiswick Park, West London, 2 days per week.
- What You’ll Do
- The Guest Co-ordinator & Bookings will be responsible for ensuring the Guest has all the relevant information ahead of their shows, are booked onto all our internal systems so the business, and their support teams, are aware of their arrival to ensure we allocate relevant space and resource.
- To be a key point of contact for Guest Presenter schedule queries.
- Use judgement and knowledge of scheduling and of live production to effectively coordinate Guest Presenters, escalating complex issues/problems to the Talent Manager – Presenter & Guests as necessary.
- What You’ll Bring
- Scheduling and administrative experience in an office environment, ideally within a Broadcasting environment.
- Awareness of scheduling software and its application is desirable.
- High level of organizational ability, able to juggle conflicting priorities and adapt to last minute changes, whilst retaining attention to detail within a time pressured environment.
- Excellent verbal and written communication and interpersonal skills are essential as well as the ability to think fast, influence and problem solve.
- Able to build relationships across our business network.
- Disability Confident Scheme
QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”).
For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form. #LI-VJ1 INDCOMM
Benefits
- Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
- In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.
If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp. com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Join Our Team!
QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®.
We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.
QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screena doorway to discovery, delight and community.
QVC Group has team members in the U.
S., the U.
K., Germany, Japan, Italy, Poland and China.
We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers.
It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
#J-18808-Ljbffr
Guest Coordinator & Bookings employer: QVC, Inc.
At QVC UK, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Guest Experience Lead, you will benefit from comprehensive professional development opportunities, a collaborative environment, and the chance to make a significant impact on our brand's reputation across multiple platforms. Located in the heart of the UK, we offer a vibrant workplace that values creativity and innovation, making it an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Coordinator & Bookings
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QVC, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QVC, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Coordinator & Bookings
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QVC, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at QVC, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QVC, Inc.!
How to prepare for a job interview at QVC, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
