At a Glance
- Tasks: Provide world-class customer service and resolve customer enquiries with a friendly voice.
- Company: Join QVC Group, a Fortune 500 company redefining the shopping experience.
- Benefits: Enjoy competitive pay, flexible work options, 30 days leave, and amazing discounts.
- Other info: Experience a supportive onboarding process and excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in customer care.
- Qualifications: Passion for customer service and basic computer skills required.
The predicted salary is between 13.81 - 13.81 £ per hour.
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.
Your Opportunity, Your Team
The Customer Service representative supports our Customer Care Team in Knowsley. Joining the QVC UK team means a strong work-life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you'll join a global, dynamic company where collaboration and support help you make a real impact.
Hourly Pay £13.81 per hour
Where You'll Work
Work from home approach (Minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.
Contract type Permanent Part-time
Work hours On Call Days Monday - Sunday: 10:00-20:00, with 2 weeks notice of shift.
What You'll Do
- Be the welcoming friendly voice of QVC, passionate about providing world class customer service.
- Handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.
- Work as part of a team to ensure overall success and work towards achievable individual performance targets.
- Receive a supportive and seamless onboarding experience, including four weeks of training.
What You'll Bring
- The desire to deliver a first-class customer service experience.
- Experience interpreting and responding to customer questions.
- Experience using a computer is necessary in this role.
Disability Confident Scheme
QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme. For any UK based roles, if you'd like to be considered under this scheme, please indicate this on the application form.
Total Rewards
Our Total Rewards package includes benefits such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
About Us
QVC Group, Inc. is a Fortune 500 company with six leading retail brands. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide.
Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22. Hours) employer: QVC, Inc.
QVC Group is an exceptional employer that prioritises a strong work-life balance and offers a range of benefits including 30 days of annual leave, flexible working options, and a comprehensive health programme. Located in Knowsley, Liverpool, our dynamic work culture fosters collaboration and support, ensuring that every team member can thrive and make a meaningful impact while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22. Hours)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like QVC, Inc. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at QVC, Inc. and let us see your personality shine through!
We think you need these skills to ace Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22. Hours)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and QVC, Inc..
Get Familiar with Our Brand:Before applying, take some time to learn about QVC, Inc. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at QVC, Inc.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress QVC, Inc..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which QVC, Inc. will surely appreciate.
