At a Glance
- Tasks: Provide world-class customer service and resolve customer enquiries with a friendly voice.
- Company: Join QVC, a Fortune 500 company redefining the shopping experience.
- Benefits: Enjoy competitive pay, flexible work options, and generous annual leave.
- Other info: Comprehensive training provided and opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact in customer care.
- Qualifications: Passion for customer service and basic computer skills required.
The predicted salary is between 11 - 16 £ per hour.
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands.
Your Opportunity, Your Team
The Customer Service representative supports our Customer Care Team in Knowsley. Joining the QVC UK team means a strong work-life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria.
Hourly Pay: £13.81 per hour
Where You'll Work
Work from home approach (Minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.
Contract type: Permanent, Part-time
Work hours: On Call Days Monday - Sunday: 10:00-20:00, with 2 weeks notice of shift.
What You'll Do
- Be the welcoming friendly voice of QVC, passionate about providing world class customer service.
- Handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.
- Work as part of a team to ensure overall success and work towards achievable individual performance targets.
- Receive a supportive onboarding experience, including four weeks of training.
What You'll Bring
- The desire to deliver a first-class customer service experience.
- Experience interpreting and responding to customer questions.
- Experience using a computer is necessary in this role.
Disability Confident Scheme
QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.
Our Total Rewards package includes benefits such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
Join Our Team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen.
Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours) employer: QVC, Inc.
QVC, Inc. is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, QVC provides numerous opportunities for professional development and advancement within the retail and media sectors. The hybrid work model allows for flexibility while maintaining a strong team connection, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on QVC and its values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer queries. Role-playing these situations can really boost your confidence and prepare you for the real deal.
✨Tip Number 3
Be ready to showcase your personality! QVC is all about connection, so let your friendly side shine through during the interview. Remember, they want to see how you’d fit into their dynamic team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and what it takes to succeed right there.
We think you need these skills to ace Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours)
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to customise your application for the Customer Service Representative role. Highlight any relevant experience and skills that match what we’re looking for in our team members.
Show Your Passion:We love candidates who are genuinely excited about providing top-notch customer service. Share any experiences where you’ve gone above and beyond for customers – it’ll make your application stand out!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our amazing team!
How to prepare for a job interview at QVC, Inc.
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples that showcase your ability to resolve issues and provide excellent service.
✨Familiarise Yourself with QVC
Do some research on QVC and its brands. Understanding their products and values will help you align your answers with what they stand for. This shows genuine interest and can set you apart from other candidates.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This is crucial for a role in customer service, where understanding customer needs is key.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about team dynamics, training processes, or growth opportunities within the company. It shows you're engaged and serious about the position.
