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- Tasks: Provide world-class customer service and resolve complex enquiries as a Call Centre Representative.
- Company: Join QVC, a leading retailer known for its commitment to customer satisfaction and team culture.
- Benefits: Enjoy competitive pay, flexible working options, paid time off, and employee discounts.
- Why this job: Be part of a supportive team with opportunities for growth and a focus on positive customer experiences.
- Qualifications: A passion for customer service, computer proficiency, and a desire for continuous improvement are essential.
- Other info: Initial onsite training for three months, then potential for remote work.
We have an exciting opportunity within our Customer Care Team in Knowsley as a Call Centre Representative.
Hourly Pay: £13.81 per hour
Contract type: Permanent
Part-time Work hours: Friday - Monday: 09:00-17:00
What will I do as a Call Centre Representative?
- As a welcoming and friendly voice of QVC, you will be passionate about providing world-class customer service.
- Our Customer Care Team Members handle inbound customer calls, resolving often complex enquiries and driving brand advocacy.
- You will work as part of a team to ensure overall success and also aim to meet individual performance targets.
- To prepare you for success, you will undergo a supportive onboarding process, including four weeks of training.
About You – To succeed in this role, you will need:
- A desire to deliver first-class customer service
- Take ownership of your performance and seek continuous improvement
- Engage with customers and colleagues to foster a people-focused culture
- Experience interpreting and responding to customer questions
- Proficiency in using a computer
Work from home approach: Initially, you will work onsite for at least the first three months. We aim to offer flexible working arrangements combining home and office work, to be discussed with your leader.
What will I get in return?
- Be part of a dedicated team, with opportunities for career growth and development.
- We support our team members with various benefits and exciting projects.
If you enjoy teamwork, creating positive experiences, and delighting customers, you will love working here. We offer a comprehensive Total Rewards package, including competitive pay, paid time off, employee assistance, parental leave, volunteer hours, discounts, and more.
Our commitment to inclusion and belonging is rooted in Our Principles: Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right. We provide equal employment opportunities and support reasonable accommodations.
How to Apply: Click 'Apply' to log in or create an account. This allows you to check your application status and receive updates from our Talent Acquisition team.
Customer Service Representative - Part Time Days, Friday-Monday: 09:00-17:00 (30 Hours) employer: QVC, Inc.
Contact Detail:
QVC, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Part Time Days, Friday-Monday: 09:00-17:00 (30 Hours)
✨Tip Number 1
Familiarise yourself with QVC's brand and values. Understanding their commitment to customer service and inclusion will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customer interactions or complex enquiries, as this will demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 3
Showcase your teamwork skills. Since you'll be working as part of a team, be prepared to discuss examples of how you've successfully collaborated with others in previous roles.
✨Tip Number 4
Be ready to discuss your computer proficiency. As the role requires using a computer, think of specific software or systems you've used in the past that relate to customer service.
We think you need these skills to ace Customer Service Representative - Part Time Days, Friday-Monday: 09:00-17:00 (30 Hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight relevant experiences that demonstrate your ability to deliver first-class customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience, skills, and achievements. Use bullet points for clarity and focus on quantifiable results where possible, such as customer satisfaction ratings or performance targets met.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of QVC that appeal to you and how your values align with their commitment to inclusion and customer care. Be sure to address how you can contribute to their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at QVC, Inc.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Teamwork Skills
Since this role involves working as part of a team, be prepared to discuss your experiences collaborating with others. Highlight any successful projects or situations where teamwork led to positive outcomes.
✨Prepare for Common Customer Scenarios
Anticipate questions related to handling difficult customer interactions. Think of scenarios where you resolved complex enquiries and be ready to explain your thought process and the steps you took.
✨Familiarise Yourself with QVC's Values
Research QVC's principles and values before the interview. Be ready to discuss how your personal values align with theirs, particularly around empathy, progress, and doing what's right.
