At a Glance
- Tasks: Provide world-class customer service and resolve complex enquiries for our customers.
- Company: Join QVC Group, a Fortune 500 company with a dynamic team culture.
- Benefits: Enjoy competitive pay, flexible working options, and generous annual leave.
- Other info: Comprehensive training provided and opportunities for career growth.
- Why this job: Make a real impact while working in a supportive and collaborative environment.
- Qualifications: Passion for customer service and basic computer skills required.
The predicted salary is between 13.81 - 13.81 £ per hour.
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.
The Customer Service representative supports our Customer Care Team in Knowsley. Joining the QVC UK team means a strong work-life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you'll join a global, dynamic company where collaboration and support help you make a real impact.
Hourly Pay: £13.81 per hour
Where You'll Work: Work from home approach (Minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.
Contract type: Permanent
Work hours: On Call Evenings Monday - Sunday: 15:00-23:00, with 2 weeks notice of shift.
What You'll Do: In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world class customer service. Our Customer Care Team Members handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy. Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets. To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience - which will include four weeks of training.
What You'll Bring: The desire to deliver a first-class customer service experience. Have experience interpreting and responding to customer questions. Experience using a computer is necessary in this role.
QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme. For any UK based roles, if you'd like to be considered under this scheme, please indicate this on the application form.
Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us for assistance.
Customer Service Representative - Full Time Evenings, Monday-Sunday: 15:00-23:00 (37.5 Hours) employer: QVC, Inc.
At QVC Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises work-life balance and employee well-being. Our Customer Service Representatives in Knowsley benefit from comprehensive training, flexible working options, and a generous rewards package, including 30 days of annual leave and health programmes, all within a supportive team environment that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Full Time Evenings, Monday-Sunday: 15:00-23:00 (37.5 Hours)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QVC, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QVC, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Full Time Evenings, Monday-Sunday: 15:00-23:00 (37.5 Hours)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QVC, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at QVC, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QVC, Inc.!
How to prepare for a job interview at QVC, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
