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For Companies At a Glance
- Tasks: Be the friendly voice of QVC, providing top-notch customer service and resolving inquiries.
- Company: Join QVC Group, a Fortune 500 company with a vibrant team culture.
- Benefits: Enjoy flexible work options, 30 days annual leave, and great health benefits.
- Other info: Comprehensive training provided, with excellent career growth opportunities.
- Why this job: Make a real impact while working in a dynamic, supportive environment.
- Qualifications: Passion for customer service and basic computer skills required.
The predicted salary is between 28000 - 29000 £ per year.
Qualifications
- The desire to deliver a first-class customer service experience.
- Experience interpreting and responding to customer questions.
- Experience using a computer is necessary in this role.
Your Team
The Customer Service representative supports our Customer Care Team in Knowsley.
Benefits
Joining the QVC UK team means a strong work-life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you'll join a global, dynamic company where collaboration and support help you make a real impact. £13.81 per hour.
Where You'll Work
Work from home approach (minimum of first 3 months working onsite). We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.
Contract type
Permanent Part-time
Work hours
On Call Days Monday – Sunday: 10:00-20:00, with 2 weeks notice of shift.
What You'll Do
In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world-class customer service. Our Customer Care Team Members handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy. Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets. To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include four weeks of training.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal-opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us for assistance.
Customer Service representative in Knowsley employer: Qvc Group, Inc.
Contact Detail:
Qvc Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service representative in Knowsley
✨Tip Number 1
Get to know the company! Before your interview, dive into QVC's values and culture. This will help you connect your experience with what they stand for, showing you're not just another candidate but a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle real-life situations during the interview.
✨Tip Number 3
Show off your personality! QVC is all about connection, so let your friendly and approachable side shine through in your conversations. Remember, they want someone who can be the welcoming voice of their brand!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the QVC family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service representative in Knowsley
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. Share any relevant experiences where you’ve gone above and beyond to help customers, as this will resonate with us at QVC.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your ability to handle complex enquiries and your experience with computers, as these are key to the role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your skills match what we’re looking for. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Qvc Group, Inc.
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences in handling customer queries and how you resolved them. Think of specific examples that showcase your ability to deliver a first-class customer service experience.
✨Familiarise Yourself with QVC
Do some research on QVC Group and its brands. Understanding their values and what they stand for will help you align your answers with their mission. This shows genuine interest and can set you apart from other candidates.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This is crucial for a role that involves interpreting and responding to customer questions effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to explain how you would handle specific customer situations. Prepare by thinking through common challenges in customer service and how you would approach resolving them, showcasing your problem-solving skills.