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- Tasks: Lead and coach a dynamic Contact Centre team to achieve business goals.
- Company: A top customer service company in the UK with a focus on excellence.
- Benefits: Attractive Total Rewards package and hybrid work model for flexibility.
- Why this job: Make a real difference by developing talent and enhancing customer experiences.
- Qualifications: Experience in Contact Centre leadership and excellent communication skills.
- Other info: Full-time role with a supportive environment and growth opportunities.
The predicted salary is between 35000 - 45000 £ per year.
A leading customer service company in the UK is seeking a motivated Team Leader for its Contact Centre team. The role involves leading, coaching, and developing the team while achieving business goals.
Candidates should possess Contact Centre leadership experience and strong communication skills.
The position offers a hybrid work model, with a full-time shift pattern of 37.5 hours per week. An attractive Total Rewards package enhances the employment offer.
Customer Experience Team Lead - Coaching & KPI Focus in Knowsley employer: Qvc Group, Inc.
Contact Detail:
Qvc Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Lead - Coaching & KPI Focus in Knowsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and coaching. We recommend using the STAR method to structure your answers, showcasing your experience in leading teams and achieving KPIs effectively.
✨Tip Number 3
Showcase your communication skills during every interaction. Whether it's a phone call or a video interview, be clear, confident, and engaging. Remember, as a Team Leader, your ability to communicate effectively is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Experience Team Lead - Coaching & KPI Focus in Knowsley
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and coaching teams. We want to see how you've motivated others and achieved business goals in your previous roles.
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application to demonstrate your ability to convey ideas effectively. Remember, we’re looking for someone who can lead by example!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to align their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Qvc Group, Inc.
✨Know Your Numbers
As a Customer Experience Team Lead, you'll need to be familiar with KPIs. Brush up on key metrics relevant to the role, such as customer satisfaction scores and team performance indicators. Being able to discuss these confidently will show your understanding of the business goals.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Think about specific situations where your guidance led to improved performance or morale. This will demonstrate your leadership style and ability to inspire others.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as confident and approachable.
✨Embrace the Hybrid Model
Since the position offers a hybrid work model, be ready to discuss how you can effectively lead a team both in-person and remotely. Share any experiences you have with managing teams in different settings and how you maintain engagement and productivity.