Technical Account Manager in Bedford

About QV Systems

QV Systems is a market-leading B2B SaaS provider for asset and automotive finance businesses. Through our Accelerate platform, we serve a growing base of broker clients across the UK, helping them streamline their operations and grow their businesses. We believe in change for good, because being future-ready means making lives better. This runs through every aspect of our business and culture, as we strive to give finance businesses the tools and technology they need to thrive. As a close-knit team, we’re at an exciting stage of growth where everyone’s contribution matters. This isn’t a role where you’ll be siloed into narrow responsibilities – you’ll have the opportunity to get involved across the business, shape how we work, and make a real impact on both our customers and our company.

Job Purpose

To own and grow QV Systems’ most strategic enterprise broker and funder relationships whilst leading our approach to product-customer collaboration. This role combines strategic account management with technical implementation and product specification leadership, ensuring our Tier 1 accounts (currently 5 enterprise clients representing £600k-900k ARR) achieve exceptional outcomes whilst driving product innovation. Working collaboratively with the Senior Management Team, you will prove QV can compete in the enterprise segment, set the standard for how we translate complex customer needs into product capabilities, and own commercial outcomes including renewals and expansions as we scale our upmarket strategy.

Main Duties and Responsibilities

• Strategic Enterprise Account Leadership (40%)
  • Own end-to-end relationships with our Tier 1 Strategic accounts (5 currently, capacity for 8-10), each representing £120-180k ARR
  • Develop and execute strategic account plans tailored to enterprise buying cycles, stakeholder complexity, and commercial models
  • Conduct quarterly business reviews (QBRs) with C-level and senior stakeholders, demonstrating ROI and positioning QV as a strategic technology partner
  • Navigate complex enterprise organisations, building relationships across procurement, operations, finance, and technical teams
  • Proactively identify and mitigate churn risks, implementing sophisticated retention strategies for high-value accounts
  • Own commercial outcomes including renewal forecasting, expansion pipeline generation, and revenue retention targets for your portfolio
  • Lead commercial discussions around contract renewals, multi-year agreements, and upsell/expansion opportunities
  • Serve as trusted advisor on industry trends, regulatory changes, competitive landscape, and how QV can support strategic objectives
  • Maintain account health metrics (NPS, product adoption, engagement scores) with enterprise-specific benchmarks and targets
• Product Strategy & Specification for Enterprise Requirements (35%)
  • Lead the customer voice in product strategy discussions, working with the Head of Product to translate enterprise and funder needs into product opportunities
  • Create detailed feature specifications and user stories that address complex enterprise requirements (security, compliance, integrations, scalability)
  • Collaborate with the Senior Management Team to prioritise roadmap based on enterprise customer value and market positioning
  • Own the requirements gathering process for sophisticated features, conducting detailed discovery with technical and business stakeholders
  • Maintain deep technical knowledge of the Accelerate platform, API capabilities, integration ecosystem, and competitive positioning in the enterprise segment
  • Identify patterns across enterprise customer requests to propose strategic product initiatives that differentiate QV in the market
  • Champion data-driven decision making, using analytics to validate feature requests, measure adoption, and demonstrate ROI to enterprise clients
• Technical Implementation & Delivery for Complex Environments (20%)
  • Lead complex technical implementations for enterprise accounts (advanced APIs, multi-system integrations, data migrations from legacy platforms)
  • Design and oversee onboarding processes for enterprise use cases including high-volume transactions, complex workflows, and bespoke requirements
  • Act as escalation point for technical challenges, coordinating with engineering and operations teams to resolve issues within enterprise SLAs
  • Collaborate with the Customer Success team to develop implementation frameworks suitable for enterprise complexity
  • Ensure successful adoption of new features through comprehensive training, change management, and executive sponsorship
  • Manage the full customer lifecycle from onboarding through renewal and expansion for your account portfolio
• Cross-Functional Collaboration & Strategic Influence (5%)
  • Work closely with the Head of Customer Success & Support, Head of Product, and Head of Operations to align on enterprise strategy
  • Represent the enterprise customer perspective in Senior Management Team discussions and strategic planning
  • Contribute customer insights to inform how QV positions itself in the enterprise and funder segments
  • Lead initiatives that improve customer experience and technical implementation efficiency for complex accounts
  • Share knowledge and best practices with the broader Customer Success team as we build enterprise capability
  • Participate in industry events and customer forums to represent QV’s enterprise capabilities

Contribute to growth strategy by:

• Constantly challenging the status quo to deliver better outcomes for enterprise customers
• Identifying and documenting process improvements for enterprise account management
• Championing our products and providing excellent outcomes to Tier 1 customers
• Contributing to building and improving customer success standards at QV
• Enhancing knowledge of enterprise account management and SaaS best practices through independent and supported learning

Information Security

• Understanding and following the guidelines in the Information Security Policy and Company Handbook

Natural ability to build trust and credibility with C-level executives and senior stakeholders in enterprise organisations. Passion for understanding customer businesses deeply and positioning technology as a strategic enabler. Experience managing complex, multi-stakeholder relationships across procurement, finance, operations, and technical teams. Comfortable navigating enterprise buying cycles, contract negotiations, and commercial discussions. Proven track record of owning revenue outcomes – renewals, expansions, and customer retention. Self-starter who thrives in remote work environments with strong self-management and discipline. Clear, persuasive communicator who can translate between technical teams and business executives. Skilled at creating compelling narratives around ROI, business value, and strategic partnership. Thrives in collaborative, cross-functional environments where agility and adaptability are key. Natural relationship builder who can influence without authority across product, engineering, and operations teams. Strategic thinker who can balance customer advocacy with business judgment and product constraints. Intentional about career development in account management and customer success leadership.

Technical & Account Management Skills – Required

• Minimum 5+ years in B2B SaaS with significant experience managing enterprise or large commercial accounts
• Proven success navigating complex enterprise organisations with multi-stakeholder buying processes
• Strong background working with product/engineering teams to define and deliver enterprise-grade features
• Experience writing technical specifications, user stories, and acceptance criteria for complex requirements
• Track record of driving enterprise account retention (GRR 95%+), expansion, and high customer satisfaction scores
• Demonstrated ability to influence C-level stakeholders and cross-functional teams in large organisations
• Experience managing commercial outcomes including renewals, upsells, and revenue retention
• Deep understanding of enterprise SaaS platforms, APIs, integrations, and technical architecture
• Experience with enterprise security, compliance, and data governance requirements
• Proficiency with product management tools (Jira, Confluence) and CRM systems (Salesforce)
• Strong analytical skills with ability to use data to drive decisions, demonstrate ROI, and measure outcomes
• Comfortable conducting technical discovery, scoping complex implementations, and troubleshooting issues
• Consultative approach to enterprise account management with strong business acumen
• Understanding of SaaS metrics (ARR, NRR, GRR, churn, adoption, NPS, CSAT) with enterprise benchmarks
• Ability to develop strategic account plans, conduct QBRs, and deliver executive-level presentations

Technical & Account Management Skills – Desirable

• Product Owner or Product Manager experience in B2B SaaS, especially with enterprise products
• Background in fintech, automotive finance, or broker-facing technology platforms
• Track record of reducing cost to serve while improving customer experience at scale
• Understanding of fleet management, asset finance, dealer workflows, or funder operations
• Experience with data migrations and system consolidation projects in regulated industries
• Familiarity with enterprise compliance requirements (SOC2, ISO27001, GDPR)

What We Offer

• Pension with NEST
• 25 days holiday + bank holidays
• Hybrid working environment (Bedford office and remote flexibility)
• Technology package: MacBook and AirPods Pro, plus any equipment needed for effective home working
• £1,000 annual training budget for courses, certifications, and professional development
• Quarterly company socials and team events
• Volunteering opportunities for our chosen charity
• Inclusive, collaborative culture where everyone’s contribution is valued and visible

Personable and approachable, with a positive outlook and passion for customer success excellence. Analytical and inquisitive, asks appropriate questions and has enthusiasm to understand enterprise customer businesses deeply. Ability to translate enterprise customer needs into technical requirements and product strategy. Strong account management skills with the ability to build executive relationships, manage complex stakeholders, and drive commercial outcomes. Skilled at balancing customer advocacy with product constraints whilst maintaining trust and credibility. Experience conducting compelling QBRs that demonstrate value, identify opportunities, and strengthen strategic partnerships. Confidence to represent enterprise customer needs across the organisation and influence product/engineering priorities. Highly effective remote worker with excellent communication, self-management, and relationship-building skills at distance. Strategic thinker who can develop account plans, identify expansion opportunities, and mitigate churn risks proactively. Comfortable with ambiguity and able to define processes and best practices as we build enterprise capabilities.

Who Thrives at QV Systems

You’ll love working here if you:

• Want to make a real impact and see the direct results of your work
• Enjoy variety and the opportunity to get involved across the business
• Prefer collaboration and open communication over hierarchy and silos
• Are energised by growth and building something rather than maintaining the status quo
• Value being part of a close-knit team where everyone knows and supports each other
• Care deeply about customer success and want to be their advocate

This might not be the right fit if you:

• Prefer highly structured roles with rigid boundaries
• Want to focus narrowly on one specific area without broader involvement
• Need constant direction and aren’t comfortable with autonomy
• Prefer corporate environments with extensive resources and support structures