At a Glance
- Tasks: Be the tech guru for Cruise & Ferry clients, ensuring top-notch connectivity and digital experiences.
- Company: Join Quvia, a pioneering AI-driven platform transforming connectivity in travel.
- Benefits: Enjoy a competitive salary, performance bonuses, private healthcare, and flexible time off.
- Other info: Travel opportunities across Europe and a dynamic work environment await you.
- Why this job: Make a real impact in the cruise industry with cutting-edge technology and customer success.
- Qualifications: Experience in IP networking, SD-WAN, and a passion for tech and customer engagement.
The predicted salary is between 36000 - 60000 € per year.
Overview
Quvia is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Quvia platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimizes for the best possible QoE and end-user experiences. Today, Quvia works with world-leading, Fortune 500 companies in aviation, cruise, shipping and more.
Job Title: Technical Account Manager
Group: Cruise & Ferry
Location: UK / Europe
About The Role
Are you excited about the intersection of technology and customer success? Do you have experience working with IP networking and SD-WAN solutions in the Cruise and Ferry industries, and an interest in the next generation of connectivity technologies? Quvia is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor to our Cruise & Ferry customers, who are focused on elevating onboard connectivity and digital experiences for their guests and crew. As Quvia’s Cruise & Ferry TAM, you’ll be the critical bridge between our customers and commercial teams, working to educate and drive the successful implementation of Quvia’s products, which include advanced analytics and AI-powered network management solutions. Your role is pivotal in ensuring our customers\' needs are not only met, but exceeded, through expert technical guidance, proactive problem solving, and unwavering dedication to their success.
The ideal candidate will possess a strong technical background along with excellent communication skills to drive engagement, ensure successful onboarding, and support long-term customer success. The successful candidate will be required to travel around Europe and elsewhere on a periodic basis, 1-2 times per quarter, and therefore, it is essential that you hold a valid UK or EU passport.
What You\'ll Do (Responsibilities)
- Collaborate with the Quvia Support team to manage and resolve escalations, serving as a key liaison between Quvia, the customer, and service providers to ensure timely and effective issue resolution
- Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations
- Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team
- Collaborate directly with customers\' operational and revenue teams to resolve non-standard issues related to the Quvia Platform
- Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives
- Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships
What You\'ll Need (Qualifications)
- Ability to participate in early-stage technical discussions around solution design and implementation
- Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers
- Proven experience in selling, delivering, or supporting software solutions
- Prior experience working in an operational role within a satellite communications service provider environment
- Experience of working as a Technical Account Manager within a maritime environment would be advantageous
What We\'ll Offer (Benefits)
- Competitive Salary
- Performance Bonus
- Private healthcare
- Monthly phone line allowance
- Flexible Paid Time Off policy
- Paid regional / national holidays
Interested in learning more?
- Check out our website at www.quvia.ai
- Read this Q&A with Kidsan Barnes, SVP, Cruise & Ferry at Quvia, to learn more about how Quvia is disrupting connectivity technologies in the cruise industry
- Quvia has been deployed on more than 100 cruise ships! Read this article to learn more about the value of Quvia to our customers in the cruise industry
- We recently announced the availability of Quvia’s network APIs for the maritime industry. Check out the press release to learn more about how Quvia can help maritime solution providers improve onboard experiences, like emergency response
Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at katy@quvia.com
Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one\'s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.
Technical Account Manager, Cruise & Ferry employer: Quvia
Quvia is an exceptional employer, offering a dynamic work culture that thrives on innovation and collaboration in the rapidly evolving field of connectivity technologies. As a Technical Account Manager, you will benefit from competitive salaries, performance bonuses, and a flexible paid time off policy, all while working alongside industry leaders to enhance customer experiences in the Cruise & Ferry sectors. With opportunities for professional growth and the chance to make a significant impact on global connectivity solutions, Quvia is dedicated to fostering a supportive environment where your expertise can shine.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager, Cruise & Ferry
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups related to cruise and ferry tech. It's all about making connections and showing your passion for the field.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss IP networking and SD-WAN solutions in detail. We want to see your expertise shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share examples of how you've tackled challenges in previous roles, especially in customer success or technical account management.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Technical Account Manager, Cruise & Ferry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with IP networking and SD-WAN solutions. We want to see how your skills align with the role of Technical Account Manager in the Cruise & Ferry industry.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you successfully engaged with clients or resolved issues.
Highlight Technical Expertise:Don’t forget to emphasise your technical background, especially in networking and satellite communications. We’re looking for someone who can dive into technical discussions, so make that clear in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role there!
How to prepare for a job interview at Quvia
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a solid understanding of IP networking and SD-WAN solutions. Brush up on the latest trends in connectivity technologies, especially those relevant to the Cruise and Ferry industries. Be ready to discuss how these technologies can enhance customer experiences.
✨Showcase Your Problem-Solving Skills
Quvia values proactive problem-solving. Prepare examples from your past experiences where you successfully resolved technical issues or improved processes for customers. Highlight your ability to act as a bridge between technical teams and clients, ensuring smooth communication and effective solutions.
✨Engage with Customer Success Stories
Familiarise yourself with Quvia's platform and its impact on customer satisfaction. Be prepared to discuss how you've contributed to customer success in previous roles. Sharing specific stories about how you’ve helped clients achieve their goals will resonate well with the interviewers.
✨Prepare for Travel Discussions
Since the role involves periodic travel, be ready to discuss your flexibility and willingness to travel across Europe. It’s a good idea to mention any previous experience you have with travel for work, as it shows you're comfortable with the demands of the role.
