At a Glance
- Tasks: Be the tech guru for our Cruise & Ferry clients, ensuring top-notch connectivity and digital experiences.
- Company: Join Quvia, a fast-growing AI-powered startup revolutionising connectivity in aviation and cruise industries.
- Benefits: Enjoy competitive salary, performance bonuses, flexible time off, and stock options.
- Other info: Travel opportunities across Europe and a chance to shape the future of digital experiences.
- Why this job: Make a real impact in the future of connectivity while working with cutting-edge technology.
- Qualifications: Experience in IP networking and SD-WAN solutions, especially in maritime environments.
The predicted salary is between 36000 - 60000 £ per year.
Quvia is the first AI‑powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard‑to‑reach places. The Quvia platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one vendor‑neutral environment. It then delivers comprehensive, end‑to‑end analytics and dynamic network orchestration that optimizes for the best possible QoE and end‑user experiences. Today, Quvia works with world‑leading, Fortune 500 companies in aviation, cruise, shipping and more.
Founded in 2019, Quvia is a fast‑growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere. Our industry‑first solutions are already addressing major challenges for companies in the aviation and cruise industries – and we’re just getting started. Quvia is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world. As an early‑stage company, all Quvia employees have the opportunity to make a significant impact on our growth trajectory, and the future of the industries we serve. Quvia is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.
Are you excited about the intersection of technology and customer success? Do you have experience working with IP networking and SD‑WAN solutions in the Cruise and Ferry industries, and an interest in the next generation of connectivity technologies? Come work with us to help accelerate the future of connectivity and digital experiences in Cruise & Ferry. Quvia is seeking a Technical Account Director to serve as a trusted technical advisor to our Cruise & Ferry customers, who are focused on elevating onboard connectivity and digital experiences for their guests and crew. As Quvia’s Cruise & Ferry Technical Account Director, you’ll be the critical bridge between our customers and commercial teams, working to educate and drive the successful implementation of Quvia’s products, which include advanced analytics and AI‑powered network management solutions. Your role is pivotal in ensuring our customers' needs are not only met, but exceeded, through expert technical guidance, proactive problem solving, and unwavering dedication to their success. The ideal candidate will possess a strong technical background along with excellent communication skills to drive engagement, ensure successful onboarding, and support long‑term customer success. The successful candidate will be required to travel Europe and elsewhere on a periodic basis, 1–2 times per quarter, and therefore, it is essential that you hold a valid UK or EU passport.
What You’ll Do
- Collaborate with the Quvia Support team to manage and resolve escalations, serving as a key liaison between Quvia, the customer, and service providers to ensure timely and effective issue resolution.
- Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations.
- Fulfill ad‑hoc operational reporting requests that fall outside the scope of the existing support team.
- Collaborate directly with customers' operational and revenue teams to resolve non‑standard issues related to the Quvia Platform.
- Serve as the transition point from the Go‑to‑Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad‑hoc initiatives.
- Maintain regular engagement with customers to ensure satisfaction and strengthen long‑term relationships.
What You’ll Need
- Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers.
- Proven experience in selling, delivering, or supporting software solutions within a maritime environment.
- Ability to participate in early‑stage technical discussions around solution design and implementation.
- Prior experience working in an operational role within a satellite communications service provider environment.
What We’ll Offer
- Competitive Salary
- Performance Bonus
- Competitive health benefits
- Flexible Paid Time Off policy
- Monthly Cell Phone Allowance
- Stock options
- Pension / retirement plan dependent on region
Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.
Technical Account Director employer: Quvia
Quvia is an exceptional employer that fosters a dynamic and innovative work culture, where every employee has the opportunity to make a significant impact in the rapidly evolving field of connectivity technology. With competitive salaries, performance bonuses, and flexible paid time off, Quvia prioritises employee well-being and growth, while also offering unique opportunities to work with leading companies in the cruise and ferry industries across Europe. Join us to be part of a passionate team dedicated to transforming digital experiences and connectivity for customers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Director
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups related to connectivity and digital experiences. This is your chance to connect with potential employers and showcase your passion for the field.
✨Tip Number 2
Prepare for interviews by researching Quvia and its products. Understand their AI-powered solutions and how they impact the Cruise & Ferry industries. This will help you stand out as a knowledgeable candidate who’s genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Technical Account Director, you'll need to convey complex technical information clearly. Role-play with friends or use online resources to refine your pitch and ensure you can engage effectively with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Quvia team and making an impact in the industry.
We think you need these skills to ace Technical Account Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Account Director role. Highlight your experience with IP networking and SD-WAN solutions, especially in the Cruise and Ferry industries. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about Quvia and how you can contribute to our mission of enhancing connectivity. Be genuine and let your personality come through – we love that!
Showcase Your Technical Skills:Since this role requires a solid understanding of networking and VSAT technologies, make sure to showcase your technical skills clearly. Use specific examples from your past experiences to demonstrate your expertise and problem-solving abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value at Quvia!
How to prepare for a job interview at Quvia
✨Know Your Tech Inside Out
Make sure you have a solid understanding of networking and VSAT technologies. Brush up on the specifics of Quvia's solutions and how they apply to the Cruise and Ferry industries. Being able to discuss technical details confidently will show that you're the right fit for the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully supported customers or resolved issues. Highlight your ability to act as a trusted advisor and how you've gone above and beyond to ensure customer satisfaction. This is key for the Technical Account Director role.
✨Engage with the Company’s Vision
Familiarise yourself with Quvia's mission and recent developments in the industry. Be ready to discuss how you can contribute to their growth and the future of connectivity. Showing genuine interest in their goals will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Think of scenarios where you've had to collaborate with different teams or manage complex customer needs. Practising these responses will help you feel more confident during the interview.
