Service Delivery Engineer

Quvia is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Quvia platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimises for the best possible QoE for applications and end-users. Quvia works with world-leading, Fortune 500 companies in aviation, cruise, shipping & energy.

Founded in 2019, we are a fast-growing, Series A tech startup passionate about making connectivity experiences better for everyone. Our industry-first solutions are already addressing major challenges for companies in the travel and transportation industries – and we’re just getting started. As an early-stage company, new hires will have the opportunity to make a significant impact on our growth trajectory.

We are headquartered in the greater Miami region, with remote teams spanning the U.S., Europe and India. Quvia is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.

About the Role

We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures, and systems; playing a key role as we launch into our ambitious future. We’re looking for Service Delivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship product.

What You’ll Do

• The role will involve deploying Quvia proprietary software for new deployments across Maritime BU, support vendor integrations, drydocks, support PoCs, and troubleshooting various issues faced during these activities by engaging with internal Quvia teams, 3rd party vendors, and customers ensuring projects are delivered on time and in accordance with defined technical standards.
• The role will require global travel to perform installations and system deployments on board ships, often during drydock or at various international ports, ensuring all equipment and software are integrated and operational.
• It’s essential that the applicant holds a valid UK passport to be able to freely travel to Europe to visit key customers.
• Being a team player, work on deployments, service POC, and change activities including Pre-configure hardware.
• Available on call as needed to support customer escalations or other major operational events, ensuring delivery of products and services in line with applicable SLAs.
• Writing and maintaining detailed documentation.
• Responsible for accurately documenting and tracking hardware throughout the logistics management process, ensuring seamless inventory control and operational efficiency.
• Work with 3rd party vendors.
• Receive hardware at staging.
• Working daily from the Quvia office in London.
• Responsible for supporting general office management tasks, including admin duties, facility coordination, and ad hoc responsibilities to ensure smooth day-to-day operations.

What You’ll Need

• A valid UK passport.
• Ability and willingness to travel internationally on short notice to perform on-board system installations and maintenance, often in maritime environments.
• Bachelor's degree in engineering or a related discipline.
• Hands-on exposure to essential network protocols including LAN, TCP/IP, DNS, DHCP, NAT/PAT, IPsec, and BGP routing.
• Strong experience in either implementation, configuration or troubleshooting in service provider or enterprise network.
• Strong analytical, problem-solving, and conceptual skills.
• Strong troubleshooting skills and documentation capabilities.
• Ability to resolve technical issues by making decisions using sound business judgement.
• Solid understanding of the functional and operational practices necessary to operate in a highly available, highly secure, and highly regulated environment to meet business and compliance requirements.
• Foster and maintain working relationships with customers to ensure processes are optimised to support expected customer service levels.

• Knowledge on SDN-NF and SD-WAN.
• Foundational knowledge of hypervisors like VMware ESXi/KVM.
• Foundational knowledge of AWS Cloud Computing Platforms.
• Working experience of Routing & Switching and NexGen Firewall.
• Familiarity with Google Suite, Service-Now.

What We’ll Offer

• Competitive Salary.
• Performance-based bonus.
• On-call compensation.
• Unlimited annual leave policy.
• Best in class private healthcare, optical, dental.
• Pension.
• Monthly mobile phone allowance.
• Aviation, Maritime domain exposure, and business knowledge.
• Connectivity and content engineering and business knowledge.
• Opportunity to work in cross-functional teams.

Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.

Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at katy@quvia.ai.