Program Director

Quvia is a fast-growing, Series A tech startup at the forefront of revolutionizing connectivity for things in motion. Founded in 2019 and backed by the venture capital firm Columbia Capital, we are on a mission to deliver seamless digital experiences on planes, ships, and in the world's most remote locations. Our first-of-its-kind platform uses AI and machine learning to blend multiple connectivity sources into a single, optimized network. We provide end-to-end analytics and dynamic network orchestration to ensure the best possible Quality of Experience (QoE) for leading Fortune 500 companies in aviation, cruise, energy and shipping.

Your Role

Quvia is seeking a Program Director who is based in Florida, to manage large and complex roll outs of maritime and offshore projects. As the Program Director for the Energy vertical, you will be the primary communication driver between Quvia and client program stakeholders. You will be responsible for highly visible programs with company-wide visibility/impact with large revenue targets. In addition, you will lead the daily program management with the client to ensure the services and projects are delivered on time and on budget. As a Program Director, you will likely manage multiple Energy clients simultaneously.

What You'll Do

• The Program Director will lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients in multiple regions/timezones (APAC, EMEA, North America).
• Leverage your industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines.
• Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams.
• Documenting program and customer progress and financial performance of the client program.
• Identify, and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to develop new, customer value-driven solutions.
• Work cross-functionally (typically with the sales team and senior management) to offer alternate solutions and product growth opportunities.
• Function as the primary driver of communication (including broad-based/complex communications) between Client and Customers stakeholders.
• Develop resource utilization and planning tools for program and portfolio management.
• Implement established program management processes, dashboards, templates, policies, and metrics.
• Lead timely resolution of key issues, decisions, escalations, and risks.
• Help identify and fix processes and procedures that impede the smooth implementation of customer initiatives and programs.
• Review, understand, and ensure the Quvia team adheres to the contract and client's agreements.

What You'll Need

• Location: Candidates must be based in FL.
• Bachelor's (4 years) degree in engineering, science, business, or a related discipline.
• Minimum 8+ years of increasingly responsible experience, with at least five (5) years of experience managing customers via traditional and agile project/program management methodology.
• Understanding of satellite and networking technologies.
• Must have experience with PM tools, such as JIRA, Smartsheet, Monday.com.
• Experience managing complex Client IT projects/programs, preferably Enterprise, Networking, and Software deployments.
• Experience with IFC and/or IFE-related projects and program deployments.
• Excellent written and verbal communication skills with a demonstrated ability to work with cross-functional teams.
• Ability to assist Energy client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment.
• Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success.
• Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
• Good judgment and the capacity to independently evaluate situations and identify the optimum action.
• The initiative to seek ways to contribute to the company's success goes beyond a narrow definition of job responsibilities.
• Deals comfortably with senior management and can present and converse with people in positions of authority.
• Experience with handling customer disputes with win-win resolution options while maintaining the integrity of the contract.
• Act as the voice of the customer for Quvia.
• Able to identify and then support sales in proposing new solutions for the customer.

What We'll Offer

• Competitive Salary
• Performance Bonus
• Equity Stock Options
• Private Healthcare Plan including optical and dental care
• Flexible PTO + public holidays
• Pension
• Monthly Phone Allowance

Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at katy@quvia.com.

Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.