At a Glance
- Tasks: Lead training and digital adoption for new tech across the organisation.
- Company: Join a dynamic field service organisation undergoing major tech transformation.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in tech adoption.
- Other info: Exciting opportunity to work with AI tools and support a transformative journey.
- Why this job: Make a real impact by empowering users with cutting-edge technology.
- Qualifications: 5+ years in IT training and strong change management skills required.
The predicted salary is between 45000 - 55000 £ per year.
Travel: UK-wide travel to operational sites required.
We’re looking for an experienced Change & Training Lead to support a major technology transformation across a large field service organisation. The organisation is replacing legacy systems with integrated field service, scheduling, mobile and operations technology, alongside AI-enabled tools. You’ll lead the training and adoption activity, ensuring users across the business are confident adopting the new technology. This is a hands-on role rather than traditional L&D, working directly with office, finance, field-based and external users through implementation, training and go-live.
Key responsibilities:
- Lead training and digital adoption for new systems and technology
- Build training frameworks, programmes and supporting materials
- Create guides, walkthroughs, videos, webinars and practical learning content
- Train and support office, finance, field operatives and subcontractors
- Build and support Super User / Training Champion networks
- Manage resistance and drive user adoption
- Support implementation, pilots and go-live activity
- Provide floor-walking, coaching and hands-on user support
- Measure training completion, competency and system adoption
- Embed practical use of AI tools such as Microsoft Copilot
About you:
- 5+ years’ experience in IT training, systems training or digital adoption
- Strong experience delivering training around new systems, software or technology
- Proven experience building training frameworks and programmes
- Experience supporting system implementations and go-live
- Comfortable training both office-based and frontline/field users
- Experience with field service, workforce management, scheduling or mobile technology is highly desirable
- Strong change management and stakeholder engagement skills
- Hands-on approach with excellent communication skills
Change & Training Lead in Bathgate employer: Qurated
Join a dynamic and rapidly growing residential real estate services group in London, where you will have the opportunity to lead the development of a cutting-edge data platform. The company fosters a collaborative work culture that values innovation and employee growth, offering hands-on leadership roles and the chance to make a significant impact on the organisation's data capabilities. With a focus on modernisation and transformation, this is an exciting time to be part of a team that is shaping the future of data-driven decision-making.
