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- Tasks: Build strong relationships with retail clients and ensure top-notch service delivery.
- Company: Join a global leader in retail technology and digital transformation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences through innovative IoT and SaaS solutions.
- Qualifications: Up to 5 years in Customer Success or Account Management, with a focus on client relationships.
- Other info: Fast-paced, collaborative culture where your ideas can drive change.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Manager – IoT & SaaS Solutions (UK Retail Sector)
Sector: Retail Technology / IoT / SaaS
We are partnering with a global technology organisation at the forefront of digital transformation for the retail industry. Their innovative IoT and SaaS solutions empower retailers to optimise in-store operations, drive efficiency, and deliver enhanced customer experiences through connected, data-driven technology.
As a Customer Success Manager, you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction, and nurture long-term strategic partnerships.
Key Responsibilities:
- Build and maintain strong, trust-based relationships with retail customers, positioning the organisation as a valued service partner.
- Oversee service delivery to ensure all contractual commitments are met — including support, maintenance, and asset management — in collaboration with internal teams.
- Coordinate cross-functional teams (support, project management, experts) to deliver a seamless client experience.
- Track and manage service contract budgets, ensuring profitability and operational alignment.
- Define and manage SLAs/SLRs, ensuring quality standards are upheld and continuously improved.
- Lead client steering committees and performance review meetings, providing insights and driving improvement initiatives.
- Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution.
- Support contract setup and renewal processes in collaboration with sales and pre-sales functions.
Qualifications & Experience:
- Up to 5 years’ experience in a similar Customer Success, Service Delivery, or Account Management role.
- Demonstrated ability to understand client needs and build trusted, long-term relationships.
- Fluent English is essential
- Experience working with large retail organisations
Personal Attributes:
- Strong customer-centric mindset and commercial acumen.
- Excellent attention to detail and organisational skills.
- A proactive, solution-oriented approach and ability to work autonomously.
- Adaptable, collaborative, and comfortable in a fast-paced, evolving environment.
- High energy and enthusiasm for delivering outstanding customer experiences.
If you’re passionate about technology, service excellence, and helping major retailers harness the power of connected solutions, we’d love to hear from you.
Customer Success Manager - IoT & SaaS Solutions (UK Retail Sector) employer: Quotacom
Contact Detail:
Quotacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - IoT & SaaS Solutions (UK Retail Sector)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail tech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for an informal chat or a coffee meeting with potential employers. This is your chance to demonstrate your customer-centric mindset and how you can add value to their team. Plus, it’s a great way to make a memorable impression.
✨Tip Number 3
Research, research, research! Before any interview, dive deep into the company’s IoT and SaaS solutions. Understand their clients and challenges in the retail sector. This knowledge will help you tailor your conversation and show that you’re genuinely interested in helping them succeed.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Customer Success Manager role!
We think you need these skills to ace Customer Success Manager - IoT & SaaS Solutions (UK Retail Sector)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in IoT and SaaS solutions, especially in the retail sector. We want to see how your skills align with our mission to enhance customer experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about technology and customer success. Share specific examples of how you've built strong relationships and driven improvements in previous roles.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you’ve contributed to service excellence and customer satisfaction in past positions. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Quotacom
✨Know Your Stuff
Make sure you understand the company's IoT and SaaS solutions inside out. Research their products, recent projects, and how they impact the retail sector. This will help you answer questions confidently and show your genuine interest in their technology.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building trust with clients is key. Prepare examples from your past experiences where you've successfully nurtured client relationships. Highlight how you’ve resolved issues and improved customer satisfaction to demonstrate your capability.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you had to coordinate cross-functional teams or manage service delivery challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer success and their future plans in the retail sector. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals and values.