At a Glance
- Tasks: Own the success of enterprise clients and drive value through strategic partnerships.
- Company: Fast-scaling AI-powered SaaS platform transforming frontline operations.
- Benefits: Competitive salary, growth opportunities, and a chance to influence product direction.
- Other info: Join a dynamic team backed by top-tier investors with a focus on innovation.
- Why this job: Make a real impact on client success and shape the future of Customer Success globally.
- Qualifications: Experience in Customer Success or Client Relationship Management within B2B SaaS.
The predicted salary is between 60000 - 80000 £ per year.
Quotacom are proud to be partnered with a fast-scaling AI-powered SaaS platform transforming how frontline and deskless teams operate across industries like retail and hospitality. Backed by substantial growth-stage investment from top-tier investors and trusted by hundreds of recognisable global brands, this firm combines a mobile-first platform with operational data, predictive analytics, and AI to turn frontline execution into a genuine competitive advantage.
As Customer Success Manager, you will own the long-term success of some of the company's most strategic enterprise clients in Northern Europe, taking full accountability for adoption, value realization, and retention. You will act as a trusted advisor to senior stakeholders, be the strongest internal voice for the customer, and partner cross-functionally with Sales, Product, and Support, influencing the roadmap and helping shape how the Customer Success function evolves globally.
This is an exciting opportunity for a strategic, commercially-minded Customer Success professional to own high-profile enterprise relationships at a fast-scaling, investor-backed SaaS business. You'll have genuine influence on client outcomes, product direction, and the global evolution of the Customer Success function.
The ideal candidate will have:
- Strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS, ideally with enterprise clients.
- Expertise in retail operations; Groceries is a bonus.
- Confident, client-facing presence with proven ability to manage and influence senior client stakeholders.
- A data-led approach, using KPIs and insights to drive outcomes.
- Strong ownership mindset and excellent problem-solving skills in ambiguous, complex situations.
- Previous experience with frontline or deskless workforce platforms is a bonus.
At Quotacom, we take the security and privacy of your personal data very seriously, any data we hold will be in accordance with data protection legislation.
Customer Success Manager employer: Quotacom
Quotacom is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Customer Success Manager, you will thrive in a culture that values strategic thinking and client relationships, with ample opportunities for professional growth within a fast-scaling AI-powered SaaS platform. Located in Northern Europe, you'll be part of a team that is not only transforming industries but also committed to your success and development, ensuring you have the tools and support needed to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customers. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples from your past experiences to demonstrate how you've tackled challenges, especially in customer success or client management roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in B2B SaaS and any relevant client relationship management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission. Be genuine and let your personality come through!
Showcase Your Data Skills:Since we’re all about data-led decision making, make sure to highlight any experience you have with KPIs and analytics. We love seeing how you've used data to drive outcomes in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Quotacom
✨Know Your Customer Success Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to Customer Success. Be ready to discuss how you've used data to drive outcomes in previous roles, especially in B2B SaaS environments. This shows you understand the metrics that matter and can leverage them for client success.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've successfully managed and influenced senior stakeholders in past positions. Highlight your ability to act as a trusted advisor and how you've navigated complex client relationships. This will demonstrate your confidence and capability in a client-facing role.
✨Understand the Industry Landscape
Research the retail and hospitality sectors, particularly how AI and SaaS are transforming these industries. Being knowledgeable about industry trends will help you speak confidently about how you can add value to the company's enterprise clients.
✨Be Ready to Discuss Problem-Solving
Think of specific examples where you've tackled ambiguous or complex situations. Prepare to explain your thought process and the steps you took to resolve issues. This will showcase your ownership mindset and problem-solving skills, which are crucial for a Customer Success Manager.
