At a Glance
- Tasks: Drive success for enterprise clients using AI-powered SaaS solutions.
- Company: Fast-scaling AI-driven platform transforming frontline operations.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Join a supportive team with a focus on innovation and client relationships.
- Why this job: Make a real impact on client success and shape the future of Customer Success globally.
- Qualifications: Experience in Customer Success or Client Management within B2B SaaS.
The predicted salary is between 60000 - 75000 £ per year.
Quotacom are proud to be partnered with a fast-scaling AI-powered SaaS platform transforming how frontline and deskless teams operate across industries like retail and hospitality. Backed by substantial growth-stage investment from top-tier investors and trusted by hundreds of recognisable global brands, this firm combines a mobile-first platform with operational data, predictive analytics, and AI to turn frontline execution into a genuine competitive advantage.
As Customer Success Manager, you will own the long-term success of some of the company's most strategic enterprise clients in Northern Europe, taking full accountability for adoption, value realization, and retention. You will act as a trusted advisor to senior stakeholders, be the strongest internal voice for the customer, and partner cross-functionally with Sales, Product, and Support, influencing the roadmap and helping shape how the Customer Success function evolves globally.
This is an exciting opportunity for a strategic, commercially-minded Customer Success professional to own high-profile enterprise relationships at a fast-scaling, investor-backed SaaS business. You'll have genuine influence on client outcomes, product direction, and the global evolution of the Customer Success function.
The ideal candidate will have:
- Strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS, ideally with enterprise clients.
- Expertise in retail operations; Groceries is a bonus.
- Confident, client-facing presence with proven ability to manage and influence senior client stakeholders.
- A data-led approach, using KPIs and insights to drive outcomes.
- Strong ownership mindset and excellent problem-solving skills in ambiguous, complex situations.
- Previous experience with frontline or deskless workforce platforms is a bonus.
At Quotacom, we take the security and privacy of your personal data very seriously, any data we hold will be in accordance with data protection legislation. Full details of our privacy notice can be found at www.quotacom.com/privacy-notice/.
Customer Success Manager employer: Quotacom
Quotacom is an exceptional employer, offering a dynamic work culture that thrives on innovation and collaboration. As a Customer Success Manager, you will benefit from extensive growth opportunities within a fast-scaling AI-powered SaaS platform, where your contributions directly influence client success and product evolution. With a focus on employee development and a commitment to fostering a supportive environment, Quotacom stands out as a rewarding place to build a meaningful career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customers. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your problem-solving skills and data-driven approach, as these are key in this fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and any relevant client relationship management skills that align with what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use data and KPIs to back up your claims, as we love a data-led approach!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build strong relationships with clients, so showing your confident, client-facing presence is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Quotacom
✨Know Your Customer Success Metrics
Before the interview, brush up on key Customer Success metrics and KPIs relevant to the SaaS industry. Be ready to discuss how you've used data to drive client outcomes in your previous roles. This shows you understand the importance of a data-led approach.
✨Showcase Your Client Relationship Skills
Prepare examples that highlight your experience managing senior stakeholders and building strong client relationships. Think about specific challenges you've faced and how you navigated them. This will demonstrate your confidence and ability to influence at a high level.
✨Understand the Product Inside Out
Familiarise yourself with the company's platform and its unique features. Be prepared to discuss how you would leverage these tools to enhance customer adoption and retention. Showing genuine interest in their product can set you apart from other candidates.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in complex, ambiguous situations. Prepare to discuss how you would approach problem-solving in these scenarios, especially in relation to frontline or deskless workforce platforms. This will showcase your ownership mindset and strategic thinking.
