At a Glance
- Tasks: Resolve IT support requests and manage Microsoft technologies for diverse clients.
- Company: Join Quorum, a leading Microsoft Partner in Scotland with a collaborative culture.
- Benefits: Competitive salary, private healthcare, flexible holidays, and exceptional training opportunities.
- Other info: Enjoy a family-friendly environment with excellent career advancement potential.
- Why this job: Be part of a supportive team that values your growth and challenges you.
- Qualifications: Experience with Microsoft technologies and strong communication skills required.
The predicted salary is between 28800 - 48000 £ per year.
Join one of Scotland's leading Microsoft Partners and take your career to the next level. Quorum is one of the largest Microsoft Partners in Scotland and a Microsoft Direct Cloud Solutions Provider (CSP). We're expanding our award-winning Managed Services team and are looking for passionate, talented IT Support Analysts to help us deliver world-class service to our diverse range of clients.
About Us: Quorum is an employee-owned Scottish success story. Our expertise spans:
- Microsoft Modern Workplace
- Azure Cloud Adoption
- Migration
- Data Platform
- Security
- Identity
- Cloud Application Development
We work with major financial institutions, innovative SMEs, and everything in between. With strong values, a collaborative culture, and exceptionally low turnover, we're proud to be recognised for our family-friendly, flexible working environment.
The Role: As a key member of our Managed Services team, you'll work across a wide range of Microsoft technologies, gaining hands-on experience in both cloud and on-prem environments. Expect variety, ownership, and opportunities to continually expand your skill set. Your responsibilities will include:
- Resolving support requests from managed service clients using your own expertise and vendor resources
- Carrying out site visits on a rotational basis
- Proactively managing and responding to automated alerts
- Administering, maintaining, and troubleshooting Microsoft servers and desktops
- Delivering hands-on fixes, installations, upgrades, and patching
- Collaborating with Microsoft and other vendors for advanced troubleshooting and escalations
What We're Looking For: We want individuals who take pride in their work, own their tasks, and care about delivering outstanding service. You will bring:
- Strong organisational skills with the ability to manage and update your ticket queue effectively
- A proactive mindset and willingness to drive improvements in efficiency and service delivery
- Experience with Microsoft technologies such as; Azure Administration, Teams Administration, Azure Virtual Desktop, Intune
- A current Microsoft certification — or equivalent demonstrable knowledge
- Excellent communication skills, able to work with both technical and non-technical audiences
- Previous MSP experience (desirable)
- Experience in Legal or Financial Services environments (advantageous)
Why Join Quorum? We don't just say we value our people — we prove it. Our outstanding benefits package includes:
- Highly competitive salary
- Contributory pension
- Private healthcare
- Flexible holiday buy/sell options
- Home broadband covered
- Exceptional training development opportunities
- Annual personal technical budget
- Opportunity to earn annual bonuses via Microsoft Accreditations
On top of all this, you'll join a friendly, supportive team that genuinely cares about helping each other grow. Our culture is built on knowledge-sharing, collaboration, and flexibility. Ready to grow with us? If you're looking for a role where you'll be challenged, supported, and given the tools to continually advance your career, Quorum could be the perfect fit. Apply today and become part of a team that's shaping the future of Microsoft technologies in Scotland.
It Support Analyst in Midlothian employer: Quorum Network Resources
Quorum is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary alongside an outstanding benefits package, including private healthcare and flexible holiday options. With a collaborative culture and a commitment to knowledge-sharing, Quorum provides IT Support Analysts with the opportunity to work with cutting-edge Microsoft technologies while enjoying a family-friendly environment in the heart of Edinburgh. Join a supportive team that values your contributions and fosters professional development, making it an ideal place for those passionate about technology.
StudySmarter Expert Advice🤫
We think this is how you could land It Support Analyst in Midlothian
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your projects, certifications, and any relevant experience. This gives potential employers a tangible way to see what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at Quorum.
We think you need these skills to ace It Support Analyst in Midlothian
Some tips for your application 🫡
Show Your Passion for Technology:When writing your application, let your love for technology shine through! Share specific examples of how you've engaged with Microsoft technologies or any projects you've worked on. We want to see that you eat, breathe, and sleep tech just like us!
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that align with the IT Support Analyst role. Mention your experience with Azure, Teams, or any relevant certifications. This shows us you're serious about joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team at Quorum!
How to prepare for a job interview at Quorum Network Resources
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Azure and Teams. Be ready to discuss your hands-on experience and any relevant certifications you hold. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot or manage support requests. This will demonstrate your proactive mindset and ability to deliver outstanding service.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You'll likely encounter both technical and non-technical audiences, so being able to communicate effectively is key. Consider role-playing with a friend to refine your communication skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or opportunities for professional growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
