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- Tasks: Support clients with Microsoft technologies, resolving issues and managing support tickets.
- Company: Join Quorum, an award-winning, employee-owned IT consultancy in Scotland.
- Benefits: Enjoy competitive pay, private healthcare, flexible working, and a bonus scheme.
- Why this job: Be part of a supportive culture that values people and invests in your growth.
- Qualifications: Hands-on experience with Microsoft tech and a current Microsoft certification preferred.
- Other info: Client visits required; great opportunity for career advancement in IT.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Analyst | Edinburgh | Competitive Salary + Exceptional Benefits
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Join one of Scotland’s leading Microsoft Partners and take your career to the next level.
Quorum is one of the largest Microsoft Partners in Scotland and a Microsoft Direct Cloud Solutions Provider (CSP). We’re expanding our award-winning Managed Services team and are looking for passionate, talented IT Support Analysts to help us deliver world-class service to our diverse range of clients.
If you eat, breathe, and sleep technology and want to work with a company that will fully support your professional growth, this could be the perfect role for you.
About Us:
Quorum is an employee-owned Scottish success story. Our expertise spans:
Microsoft Modern Workplace
Azure Cloud Adoption & Migration
Data Platform
Security & Identity
Cloud Application Development
We work with major financial institutions, innovative SMEs, and everything in between. With strong values, a collaborative culture, and exceptionally low turnover, we’re proud to be recognised for our family-friendly, flexible working environment.
The Role: IT Support Analyst
As a key member of our Managed Services team, you’ll work across a wide range of Microsoft technologies, gaining hands-on experience in both cloud and on-prem environments. Expect variety, ownership, and opportunities to continually expand your skill set.
Your responsibilities will include:
Resolving support requests from managed service clients using your own expertise and vendor resources
Carrying out site visits on a rotational basis
Proactively managing and responding to automated alerts
Administering, maintaining, and troubleshooting Microsoft servers and desktops
Delivering hands-on fixes, installations, upgrades, and patching
Collaborating with Microsoft and other vendors for advanced troubleshooting and escalations
What We’re Looking For:
We want individuals who take pride in their work, own their tasks, and care about delivering outstanding service.
You will bring:
Strong organisational skills with the ability to manage and update your ticket queue effectively
A proactive mindset and willingness to drive improvements in efficiency and service delivery
Experience with Microsoft technologies such as; Azure Administration, Teams Administration, Azure Virtual Desktop, Intune
A current Microsoft certification — or equivalent demonstrable knowledge
Excellent communication skills, able to work with both technical and non-technical audiences
Previous MSP experience (desirable)
Experience in Legal or Financial Services environments (advantageous)
Why Join Quorum?
We don’t just say we value our people — we prove it.
Our outstanding benefits package includes:
Highly competitive salary
Contributory pension
Private healthcare
Flexible holiday buy/sell options
Home broadband covered
Exceptional training & development opportunities
Annual personal technical budget
Opportunity to earn annual bonuses via Microsoft Accreditations
On top of all this, you’ll join a friendly, supportive team that genuinely cares about helping each other grow. xiskglj Our culture is built on knowledge-sharing, collaboration, and flexibility.
Ready to grow with us?
If you’re looking for a role where you’ll be challenged, supported, and given the tools to continually advance your career, Quorum could be the perfect fit.
Apply today and become part of a team that’s shaping the future of Microsoft technologies in Scotland
IT Support Analyst employer: Quorum Network Resources
Contact Detail:
Quorum Network Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the latest Microsoft technologies mentioned in the job description, such as Teams, Azure, and Intune. This will not only boost your confidence but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Network with current or former employees of Quorum on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing support tickets and resolving client issues. Think of specific examples where you successfully navigated challenges, as this will demonstrate your problem-solving skills and client management abilities.
✨Tip Number 4
Stay updated on the latest trends in IT support and managed services. Being knowledgeable about industry developments can help you stand out as a candidate who is proactive and committed to continuous learning.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Microsoft technologies, such as Teams and Azure. Include any relevant certifications and specific examples of how you've resolved client support tickets in the past.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Quorum and how your skills align with their values of supporting both technology and people.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Discuss situations where you've successfully managed tickets or collaborated with vendors to resolve issues.
Highlight Teamwork Experience: Since the role requires thriving in a team-oriented environment, mention any previous experiences where you worked effectively within a team, especially in a fast-paced setting or an MSP context.
How to prepare for a job interview at Quorum Network Resources
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Microsoft technologies like Teams, Azure, and Intune. Be prepared to discuss specific projects or situations where you successfully used these tools to solve problems.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving client support tickets, be ready to share examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Client Relationship Skills
Quorum values building strong client relationships, so be sure to discuss your experience in managing client communications and expectations. Share any relevant experiences where you went above and beyond for a client.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world IT support challenges. Practice responding to hypothetical situations related to ticket management and troubleshooting to demonstrate your critical thinking skills.
