At a Glance
- Tasks: Lead service delivery and build strong client relationships in a dynamic tech environment.
- Company: Join Quorum, a top Microsoft Partner with a collaborative culture.
- Benefits: Enjoy competitive pay, bonuses, private healthcare, and flexible working options.
- Other info: Be part of an employee-owned business that values continuous learning and career growth.
- Why this job: Make a real impact by enhancing customer success and driving service improvements.
- Qualifications: Experience in IT Service Delivery and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Ready to take ownership of service delivery that really makes a difference? At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations transform the way they work through innovative managed services, cloud solutions and expert consultancy.
We’re looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. If you’re passionate about customer success, thrive in a fast-paced managed services environment and enjoy bringing together technical experts to solve business challenges, we’d love to hear from you.
What you’ll be doing
- Own the ongoing success and satisfaction of a portfolio of managed service clients.
- Lead engaging service review meetings, presenting performance, insights, recommendations and future opportunities.
- Build trusted relationships with key stakeholders, becoming their go-to service advisor.
- Drive continual service improvement initiatives that deliver measurable business value.
- Manage service escalations, ensuring issues are resolved quickly with clear communication throughout.
- Coordinate customer communications during major incidents and oversee post-incident reviews.
- Monitor SLA performance, identify trends and produce insightful monthly service reports.
- Support contract renewals, service proposals and commercial discussions.
- Collaborate closely with technical consultants and engineers to deliver outstanding customer outcomes.
- Champion service excellence and contribute to best practice across the Managed Services team.
What we’re looking for
- Experience in an IT Service Delivery, Service Management or Customer Success role within Managed Services.
- Strong knowledge of ITIL principles and service management best practice.
- A proven track record of managing client relationships and exceeding service expectations.
- Experience presenting to senior stakeholders and confidently leading customer meetings.
- Excellent communication, organisation and stakeholder management skills.
- Experience managing SLA-driven services and continual improvement initiatives.
- The ability to prioritise multiple customers and thrive in a busy, fast-moving environment.
It would be great if you also have experience with:
- Microsoft 365 (Exchange Online, SharePoint and Teams)
- Microsoft Azure and cloud technologies
- IT Service Management (ITSM) platforms
- Cyber security best practices
- Endpoint management and identity services
- Microsoft server and desktop technologies
Why Quorum?
At Quorum, our people are our biggest strength. As an employee-owned business, every member of the team contributes to our success. We invest heavily in our people, encourage continuous learning and have built a collaborative culture where careers flourish.
When you join Quorum, you’ll enjoy:
- Competitive salary
- Annual performance bonus opportunities
- Employee-owned business with a collaborative culture
- Private healthcare
- Contributory pension
- Buy and sell annual leave scheme
- Home broadband paid for
- Dedicated annual technical training budget
- Microsoft certification bonuses
- Ongoing learning and career development
- Award-winning family-friendly and flexible working culture
- High employee retention and genuine work-life balance
Join a team that loves technology. If you’re passionate about delivering exceptional customer service, building lasting client relationships and working alongside some of Scotland’s leading Microsoft specialists, we’d love to hear from you. Apply today and help shape the future of managed services at Quorum.
IT Service Delivery Manager in Edinburgh employer: Quorum Network Resources
Quorum is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. Located in Edinburgh, our hybrid working model offers flexibility, while our commitment to employee growth ensures you have access to continuous learning opportunities and competitive benefits. Join us to be part of a team that is shaping the future of Microsoft's Modern Workplace and making a meaningful impact on organisations across Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager in Edinburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Quorum Network Resources values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Quorum Network Resources might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Quorum Network Resources!
✨Direct Apply to Quorum Network Resources
Let's not forget to apply directly through the Quorum Network Resources website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Manager in Edinburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Quorum Network Resources.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Quorum Network Resources. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Quorum Network Resources
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
