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- Tasks: Provide first-line technical support and manage incidents for hardware, software, and network issues.
- Company: Join Quorum Cyber, a fast-growing cyber security company with a mission to help good people win.
- Benefits: Enjoy an excellent salary, world-class benefits, and access to cutting-edge technology.
- Why this job: Make a real impact in the cyber security field while developing your skills and expertise.
- Qualifications: Strong knowledge of Windows/Mac OS, Microsoft Office 365, and basic scripting skills.
- Other info: Dynamic environment that nurtures curiosity and offers excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Quorum Cyber, we are on a mission to help good people win. Founded in Edinburgh in 2016, we are one of the fastest growing cyber security companies in the UK and North America, serving over 400 customers on four continents. We protect organisations against the rising threat of cyber-attacks, enabling them to thrive in an increasingly unpredictable and inhospitable digital landscape.
As a Microsoft-only security house, a Microsoft Solutions Partner for Security, a member of the Microsoft Intelligent Security Association (MISA), and winner of the Microsoft Security MSSP of the Year 2025 award, we offer a unified security ecosystem comprised of innovative services, all delivered through our customer platform, Clarity.
In September 2024, Quorum Cyber acquired Canada-based, Microsoft Solutions Partner for Security, Difenda. This was closely followed in December 2024 by the acquisition of US-based, Kivu Consulting, a global cyber security firm with world-leading incident response capabilities.
Position
- Technical Support & Incident Management
- Provide first-line technical support via phone, email, and ticketing systems for hardware, software, and network issues.
- Triage and prioritise incoming support requests based on business impact and urgency.
- Diagnose and resolve technical problems or escalate complex issues to appropriate specialist teams.
- Maintain detailed incident records and ensure timely communication with end users.
- System Administration & Maintenance
- Perform routine maintenance tasks on servers, workstations, and network infrastructure.
- Manage user accounts, permissions, and access rights across various systems and applications.
- Deploy and configure new hardware and software according to company standards.
- Monitor system performance and proactively identify potential issues before they impact operations.
- Security & Compliance
- Ensure all support activities comply with cybersecurity best practices and industry standards.
- Assist with security incident response when required, following established protocols.
- Maintain strict confidentiality of sensitive client and company information.
- Support compliance audits and security assessments as needed.
- Documentation & Process Improvement
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Contribute to the development and refinement of IT policies and procedures.
- Participate in continuous improvement initiatives to enhance service delivery.
- Provide feedback on recurring issues to help prevent future incidents.
Requirements
- Technical Skills
- Strong knowledge of Windows and Mac operating systems, including troubleshooting and administration.
- Proficiency with Microsoft Office 365, Active Directory, and cloud-based services.
- Understanding of network fundamentals including TCP/IP, DNS, DHCP, and VPN technologies.
- Experience with ticketing systems (Jira Service Management, or similar).
- Familiarity with cybersecurity tools and concepts including firewalls, antivirus, and endpoint protection.
- Basic scripting knowledge (PowerShell, Python, or Bash) for automation tasks.
- Soft Skills
- Excellent communication skills with ability to explain technical concepts to non-technical users.
- Strong problem-solving abilities and logical troubleshooting approach.
- Customer service orientation with patience and empathy when dealing with frustrated users.
- Ability to work effectively under pressure and manage multiple priorities simultaneously.
- Detail-oriented with strong organisational skills and ability to maintain accurate records.
- Industry Knowledge
- Understanding of ITIL framework and IT service management best practices.
- Knowledge of cybersecurity principles and common threats.
- Awareness of data protection regulations (GDPR, ISO 27001) and compliance requirements.
- Familiarity with business continuity and disaster recovery concepts.
- Desirable Qualifications
- Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.
- Experience in a cybersecurity or professional services environment.
- ITIL Foundation certification or willingness to obtain.
I Know I Have Done A Great Job If:
- I consistently achieve first-call resolution rates above 75% for incidents within my scope.
- Customer satisfaction scores remain above 4.5/5 for all support interactions.
- I meet or exceed agreed SLA targets for response and resolution times.
- End users provide positive feedback about the quality and professionalism of support received.
- I maintain accurate and comprehensive ticket documentation that enables seamless handovers.
- I successfully escalate complex issues with complete context, enabling faster resolution by specialist teams.
- My knowledge sharing activities help improve the overall capability of the service desk team.
- I stay current with emerging technologies and security threats relevant to our business.
- I complete required training and certifications within agreed timeframes.
You will get an excellent salary, with world class benefits. As a leading-edge technology company you will have access to the latest technology, and an environment that will encourage and nurture your curiosity. We are passionate about your development, and you will be empowered to advance your skills and expertise.
Technology Service Desk Engineer in Edinburgh employer: Quorum Cyber Security Limited
Contact Detail:
Quorum Cyber Security Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Service Desk Engineer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down our responses and boost our confidence. Get a friend to throw some tricky questions your way, or use online resources to prep.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal project that highlights your technical abilities. This is a great way to demonstrate what you can bring to the table beyond just your CV.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Technology Service Desk Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technology Service Desk Engineer role. Highlight relevant skills and experiences that match the job description, especially your technical support and incident management expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cybersecurity and how your background makes you a great fit for Quorum Cyber. Don’t forget to mention any relevant certifications or experiences.
Showcase Your Soft Skills: While technical skills are crucial, don’t overlook your soft skills! Emphasise your communication abilities and customer service orientation, as these are key in a support role. Share examples of how you've helped frustrated users in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Quorum Cyber Security Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as Microsoft Office 365 and Active Directory. Be ready to discuss how you've tackled technical issues in the past, as this will show your problem-solving skills and familiarity with the tools they'll expect you to use.
✨Demonstrate Your Customer Service Skills
Since this role involves a lot of interaction with users, practice explaining technical concepts in simple terms. Think of examples where you've helped frustrated users and how you managed to keep them calm and satisfied. This will highlight your empathy and communication skills.
✨Familiarise Yourself with Cybersecurity Basics
Given that Quorum Cyber is focused on security, it’s crucial to understand basic cybersecurity principles and common threats. Brush up on concepts like firewalls, antivirus, and endpoint protection, and be prepared to discuss how these relate to the support you'll provide.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, such as how you'd handle a high-priority ticket or a security incident. Think through your approach to triaging requests and maintaining communication with users, as this will demonstrate your ability to work under pressure and manage multiple priorities.
