At a Glance
- Tasks: Lead a sales team and create stunning showroom experiences for customers.
- Company: Join Quorn Stone, a top retailer of luxury flooring with a supportive culture.
- Benefits: Competitive salary, bonus potential, paid training, and employee discounts.
- Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
- Why this job: Grow your career in retail management while working with beautiful interiors.
- Qualifications: Strong customer service skills and experience in team management.
The predicted salary is between 28200 - 28500 £ per year.
Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With 9 showrooms across the UK and our Head Office based in Loughborough, we are passionate about delivering the highest quality products alongside exceptional customer service. We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.
Due to continued growth, we are looking for a Showroom Manager to join our Tunbridge Wells team. As we expand from strength to strength, we would love to hear from you!
Salary: Base Salary of £33,000.00–£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)
Working hours: 37 hours per week, with 2 days off.
Location: Tunbridge Wells
The role: As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is presented to the highest standard at all times. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and design. Your role will involve managing client relationships from initial enquiry through to aftercare, while maintaining gold-standard service across all showroom operations.
What You Will Be Doing:
- Management of a small sales team, including development and support
- Welcoming customers and building strong, lasting relationships
- Providing advice on suitability, sizing, pricing, and design with a natural flair for interiors
- Creating quotations, processing payments, and arranging deliveries
- Delivering outstanding after-sales service
- Managing showroom diary and online appointments
- Updating the CRM system with customer information and daily activity
- Problem solving and handling customer queries effectively
- Ensuring the showroom is always presented to an exceptional standard
- Occasional travel to other showrooms and Head Office
To be an excellent Showroom Manager, you will need:
- Excellent customer service, organisation, and time management skills
- Proven ability to drive sales with a commercial mindset
- Confidence engaging with customers face-to-face and building rapport
- Strong written communication skills with the ability to produce clear, concise emails
- Experience managing, developing, and motivating a team
- A background in design, interiors, or a creative industry
- Exceptional attention to detail
- A proactive, hands-on approach in a fast-paced environment
- Strong interpersonal skills and ability to use initiative
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- High-end retail or construction industry experience (desirable)
- Full UK driving licence and ability to travel occasionally
Benefits We Offer:
- A friendly and welcoming team environment
- Competitive salary package with bonus potential
- Paid training and development opportunities
- Employee Assistance Programme
- Competitive holiday allowance with option to buy additional days
- Enhanced parental leave
- Company pension scheme
- Healthcare cash plan (Simply Health)
- Employee, friends, and family discount on Quorn Stone products
- 2 volunteering days per year
If you’re passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, we’d love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if you’re excited about the role but don’t meet every requirement, we still encourage you to apply.
Opening hours:
- Monday–Friday: 9:00am–5:00pm
- Saturday: 9:30am–5:00pm
- Sunday: 10:30am–4:00pm
Luxury Showroom Manager in Royal Tunbridge Wells employer: Quorn Stone
Quorn Stone is an exceptional employer, offering a vibrant and supportive work culture that prioritises employee growth and development. With competitive salaries, performance bonuses, and a commitment to inclusivity, our Tunbridge Wells showroom provides a unique opportunity for those passionate about interiors to thrive in a dynamic retail environment while enjoying generous benefits such as paid training, healthcare plans, and discounts on luxury products.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Showroom Manager in Royal Tunbridge Wells
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Quorn Stone, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Quorn Stone!
We think you need these skills to ace Luxury Showroom Manager in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Quorn Stone, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Quorn Stone and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Quorn Stone that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Quorn Stone
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
