At a Glance
- Tasks: Manage a luxury showroom, lead a sales team, and provide exceptional customer service.
- Company: Join Quorn Stone, a leading retailer of luxury flooring with a passionate team.
- Benefits: Competitive salary, performance bonuses, paid training, and employee discounts.
- Other info: Enjoy a friendly work environment with excellent career growth and wellbeing initiatives.
- Why this job: Be part of a growing company and make a real impact in the luxury interiors market.
- Qualifications: Strong customer service skills, design background, and team leadership experience.
The predicted salary is between 33000 - 36000 £ per year.
Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring, with 9 showrooms across the UK and a Head Office based in Loughborough. We are passionate about offering our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us. Due to expansion, we are looking for a Showroom Manager to join our Solihull team.
Job Description
As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include:
- Management of a small sales team
- Welcoming customers to the showroom and building relationships with clients
- Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
- Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service
- Ability to problem solve
- Management of the showroom diary and appointments online
- Updating the CRM system with relevant client information and daily activity
- Occasional travel to other showrooms/Head Office
Requirements
- Excellent customer service skills and outstanding time management and organisation skills are essential
- Manage, develop and upskill direct reports
- The confidence to start up face-to-face conversations with customers in the showroom
- The ability to write clear, concise emails
- Commercially minded with a proven ability to demonstrate driving sales
- A background in design/interiors/creative industry
- Exceptional attention to detail
- A team player – someone who is always happy to help and has a genuine interest in meeting people
- Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)
Benefits
- Competitive salary package
- Paid Training
- Employee assistance program
- Competitive holiday allowances with the option to buy holiday
- Enhanced parental leave
- Company pension
- Healthcare cash plan provided by Simply Health
- Employee and friends and family discount on Quorn Stone products
- Employee wellbeing initiatives with Mental Health First Aiders available across the business
- 2 volunteering days each year
Working hours
37 hours per week, with 2 days off. Opening hours: Monday-Friday 9am-5pm, Saturday 9:30am-5pm, Sunday 10:30am-4:00pm.
Luxury Showroom Manager in Birmingham employer: Quorn Stone
Quorn Stone is an exceptional employer, offering a vibrant work culture where passion for luxury flooring meets outstanding customer service. Located in Solihull, our team enjoys competitive salaries, comprehensive benefits including a healthcare cash plan and generous holiday allowances, as well as opportunities for personal and professional growth within a supportive environment. Join us to be part of a dedicated team that values collaboration, creativity, and employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Showroom Manager in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Quorn Stone, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Quorn Stone!
We think you need these skills to ace Luxury Showroom Manager in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Quorn Stone, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Quorn Stone and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Quorn Stone that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Quorn Stone
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
