At a Glance
- Tasks: Assist in managing the showroom, engaging customers, and driving sales.
- Company: Join Quorn Stone, a leader in high-quality natural stone and porcelain tiles.
- Benefits: Competitive salary, paid training, employee discounts, and wellness initiatives.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that creates beautiful spaces and delivers exceptional customer experiences.
- Qualifications: Sales experience, CRM knowledge, and a passion for interiors are essential.
The predicted salary is between 33000 - 35000 £ per year.
At Quorn Stone, we are passionate about sourcing and supplying high-quality natural stone and porcelain tiles to customers across the UK. With a reputation for exceptional craftsmanship, stylish collections, and outstanding customer service, we work with homeowners, designers, and trade professionals to bring beautiful spaces to life. As a growing and dynamic company, we pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence in everything we do.
The Role
As an Assistant Showroom Manager, you will have a full understanding of the retail sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers. With proven B2B experience, you will also be confident and successful with gaining and retaining trade customers. You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisor’s workloads. You will also be required to conduct face-to-face showroom appointments with customers. You will ensure the team deliver exceptional levels of service to new and existing customers through coaching, monitoring and performance management. You will be adept at utilising performance metrics and data insights to get the best from the team and increase both revenue and customer experience. Your role will also involve providing advice on suitability and design to clients, raising quotations and invoices, taking payments, complex complaint resolution, problem solving and sales aftercare. Full in-house product training is provided.
Additionally, you will be acting manager whenever the Showroom Manager is off site to:
- Manage staffing matters (including shift roster management, annual leave requests, absence reporting)
- Conduct regular one-to-one meetings and performance appraisals with Team Leader and Sales Advisors
- Attend management meetings
- Liaise effectively and constructively with other departments on relevant projects including to facilitate premises maintenance and/or display changes
- Purchasing of showroom consumables
- All other Showroom Manager duties as required
Additional responsibilities:
- Making outbound calls to our customer database
- Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
- Increase online customer reviews
- Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
- Updating the CRM system with relevant client information and daily activity
- Arranging samples to be dispatched
- Welcoming customers to the showroom and building relationships with clients, ensuring a professional and friendly welcome is always received
- Problem resolution
- Handle customer complaints
- Guide and coach the sales team in sales skills and closing techniques
- Assist with new starter inductions and training
To be a successful Assistant Showroom Manager, you will need:
- Experience in a sales environment
- Experience in the luxury goods market (desirable)
- Knowledge of interiors (desirable)
- Extremely well organised and able to prioritise tasks
- Enthusiastic and hands-on – this is a busy, fast-paced company
- Self-motivated with the ability to inspire those around you
- Minimum of 2 years sales experience
- Must have experience in using a CRM
- Familiar with Microsoft Office
What we can offer you:
- A great place to work with a friendly and welcoming team
- Competitive salary package
- Paid Training
- Employee assistance program
- Competitive holiday allowances with the option to buy holiday
- Enhanced parental leave
- Company pension
- Healthcare cash plan provided by Simply Health
- Group Life Assurance
- Employee and friends and family discount on Quorn Stone products
- Employee wellbeing initiatives with Mental Health First Aiders available across the business
- 2 volunteering days each year
If you’re passionate about delivering exceptional customer experiences and want to be part of a growing, design-led business, we’d love to hear from you. Join Quorn Stone and help us continue to inspire beautiful spaces across the UK.
Assistant Showroom Manager employer: Quorn Stone
Quorn Stone is an exceptional employer that fosters a supportive and dynamic work culture, perfect for those passionate about delivering outstanding customer experiences in the luxury goods market. With comprehensive training, competitive salaries, and generous benefits including enhanced parental leave and employee wellbeing initiatives, we empower our team members to grow and thrive while contributing to the creation of beautiful spaces across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Showroom Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Quorn Stone, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Quorn Stone!
We think you need these skills to ace Assistant Showroom Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Quorn Stone, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Quorn Stone and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Quorn Stone that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Quorn Stone
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
