At a Glance
- Tasks: Deliver exceptional customer experiences and guide clients through their purchasing journey.
- Company: Join Quorn Stone, a leading luxury flooring retailer with a passion for design.
- Benefits: Enjoy competitive salary, performance bonuses, and generous holiday allowance.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team and help create beautiful spaces for customers.
- Qualifications: Strong communication skills and a passion for sales and interiors.
The predicted salary is between 26000 - 28000 £ per year.
Who We Are:
Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Sales Advisor to join our showroom team.
Salary: £26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200)
Working hours: Full-time, including weekends on a rota basis
Location: Quorn Stone Solihull, 47-49 Mill Ln, Solihull B91 3AT
Benefits We Offer:
- A friendly and welcoming team environment
- Competitive salary package
- Paid training and development opportunities
- Employee Assistance Programme
- Competitive holiday allowance
- Enhanced parental leave
- Company pension scheme
- Healthcare cash plan (Simply Health)
- Employee, friends, and family discount on Quorn Stone products
- Wellbeing initiatives, including Mental Health First Aiders
- Company events
- Free on-site parking
- Sick pay
- 2 volunteering days per year
The Role:
As a Sales Advisor, you will play a key role in delivering an exceptional showroom experience for our customers. Working within a fast-paced and collaborative environment, you will guide customers through their purchasing journey, providing expert advice, outstanding customer service, and support from initial enquiry through to aftersales. This is an exciting opportunity for someone who is passionate about interiors, enjoys building relationships with customers, and thrives in a busy sales environment.
What You Will Be Doing:
- Delivering a first-class customer experience both in person, over the phone, and via email
- Guiding customers through the sales process from enquiry to purchase
- Providing advice on product suitability, sizing, pricing, and design
- Creating quotations, processing payments, and arranging deliveries
- Providing outstanding aftersales support and resolving customer queries
- Welcoming customers into the showroom and ensuring a professional and friendly experience
- Building strong relationships with new and existing customers
- Updating the CRM system with relevant customer information and daily activity
- Arranging samples to be dispatched to customers
- Making outbound calls to our customer database
- Supporting the showroom team with day-to-day operations
- Maintaining a clean, tidy, and welcoming showroom environment
- Confirming showroom appointments with customers prior to arrival
- Providing refreshments to customers during appointments
To Be an Excellent Sales Advisor, You Will Need:
- Excellent communication skills across phone, email, and face-to-face interactions
- Strong customer service and sales skills
- Excellent organisational skills with the ability to prioritise tasks effectively
- A proactive, hands-on approach within a fast-paced environment
- Confidence building rapport with customers
- Strong attention to detail and grammatical accuracy
- Experience working within a sales environment
- Experience using a CRM system
- Proficiency in Microsoft Office
Desirable:
- Experience within the luxury goods market
- A passion for interiors and design
- Previous showroom experience
If you're passionate about sales, customer service, and interiors, and are looking to grow your career within a successful and growing business, we'd love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you're excited about the role but don't meet every requirement, we still encourage you to apply.
Luxury Sales Advisor in Solihull employer: Quorn Country Tiles
Quorn Stone is an exceptional employer, offering a vibrant and supportive work culture in Solihull, where employees are valued and encouraged to grow. With competitive salaries, comprehensive benefits including paid training, healthcare cash plans, and generous holiday allowances, we prioritise the well-being of our team while fostering a collaborative environment that celebrates creativity and customer service excellence. Join us to be part of a passionate team dedicated to transforming spaces and delivering outstanding experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Sales Advisor in Solihull
✨Tip Number 1
Get to know the company inside out! Research Quorn Stone's products, values, and customer service approach. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your sales pitch! Think about how you'd guide a customer through their purchasing journey. Role-play with a friend or in front of the mirror to build confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Quorn Stone team and ready to deliver that first-class customer experience.
We think you need these skills to ace Luxury Sales Advisor in Solihull
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for interiors and customer service shine through. We want to see that you're genuinely excited about the role and how you can contribute to our team at Quorn Stone.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in sales and customer service. We’re looking for those standout moments where you’ve gone above and beyond for customers, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and make sure to proofread for any grammatical errors. We appreciate attention to detail, and it sets a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Quorn Stone!
How to prepare for a job interview at Quorn Country Tiles
✨Know Your Products Inside Out
Before the interview, make sure you familiarise yourself with Quorn Stone's range of luxury natural stone and porcelain flooring. Understanding the products will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced sales environment.
✨Practice Your Communication Style
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family to get comfortable with both face-to-face and phone interactions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, team dynamics, or growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
