Sales Advisor - Luxury Flooring Showroom - Quorn Stone - Hemel Hempstead £26,000 - £34,200 a year
The Opportunity
Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With nine stunning showrooms nationwide and our Head Office in Loughborough, we pride ourselves on our commitment to quality, style, and exceptional customer experiences.
Due to expansion, we are looking to hire a dynamic and driven Sales Advisor to join our Hemel Hempstead team. As we continue to grow from strength to strength, we are seeking an advisor who can drive sales, provide excellent customer service, and take ownership of their role.
Key Responsibilities
Engage customers with warmth and confidence across all touchpoints, including phone, email, and in-person interactions, ensuring every experience is memorable.
Excel in a dynamic customer service and sales environment by delivering solutions with positivity and enthusiasm, whilst anticipating and responding swiftly to customer needs.
Masterfully organise and prioritise tasks to stay ahead in a fast-paced, high-energy setting.
Handle incoming sales calls and emails with professionalism and a solutions-focused approach.
Manage the full sales cycle: create accurate quotations, provide guidance on stock levels, process payments seamlessly, arrange deliveries, and deliver exceptional customer support.
Offer expert advice on suitability, sizing, and pricing.
Maintain accurate and up-to-date CRM records, capturing valuable client insights and daily activities.
Arrange product samples, ensuring customers experience our ranges first hand.
Create a welcoming showroom atmosphere, building lasting relationships and delivering an exceptional, professional experience.
Delight customers with thoughtful touches, such as offering drinks during their appointments.
Proactively encourage customers to visit the showroom, pre-booking showroom appointments wherever possible.
What We're Looking For
Essential
Teamwork: Collaborate well with colleagues to achieve shared sales goals and maintain a supportive work environment.
Active Listening: Understand customer requirements by attentively listening and asking the right questions.
A passio...
Luxury Showroom Sales Advisor in Hemel Hempstead employer: Quorn Country Tiles
Quorn Stone is an exceptional employer, offering a vibrant work culture that values teamwork and excellence in customer service. Located in Essex, our showroom provides a unique opportunity for growth within the luxury retail sector, where employees are encouraged to develop their skills and advance their careers while being part of a passionate team dedicated to creating beautiful spaces. With competitive salaries and performance bonuses, we ensure our staff feel valued and motivated in their roles.
