At a Glance
- Tasks: Guide customers through their luxury flooring journey and provide exceptional service.
- Company: Join Quorn Stone, a leading retailer of luxury natural stone and porcelain flooring.
- Benefits: Competitive salary, bonus potential, paid training, and employee discounts.
- Other info: Inclusive workplace with opportunities for personal and professional development.
- Why this job: Perfect for those passionate about interiors and eager to grow in luxury retail.
- Qualifications: Sales or customer service experience with strong communication skills.
The predicted salary is between 26000 - 28000 £ per year.
Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With showrooms across the UK and our Head Office based in Leicestershire, we are passionate about delivering the highest quality products alongside exceptional customer service. We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.
Due to continued growth, we are looking for a Sales Advisor to join our upcoming showroom team in Exeter. As we expand from strength to strength, we would love to hear from you!
Salary: £26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200)
Working hours: Full-time, 37 hours per week with 2 days off
Location: Exeter, United Kingdom
The role: As a Sales Advisor, you will work closely with the showroom team to deliver an exceptional customer experience from initial enquiry through to aftersales support. You will play a key role in guiding customers throughout the sales journey, whether in person, over the phone, or via email. This role is ideal for a confident communicator with a passion for customer service, interiors, and sales, who thrives in a fast-paced retail environment.
What You Will Be Doing:
- Welcoming customers into the showroom and building strong client relationships
- Providing expert advice on suitability, sizing, pricing, and interiors
- Answering incoming sales calls and responding to customer enquiries
- Making outbound calls to existing and prospective customers
- Creating quotations, processing payments, and arranging deliveries
- Providing outstanding aftersales service and resolving customer queries
- Updating the CRM system with customer information and daily activity
- Arranging product samples to be dispatched
- Confirming showroom appointments with customers
- Supporting with the presentation and upkeep of the showroom
- Providing refreshments and ensuring customers receive a warm, professional experience
To be an excellent Sales Advisor, you will need:
- Experience within a sales or customer service environment
- Excellent organisation and time management skills
- Strong communication skills across phone, email, and face-to-face interactions
- Confidence building rapport with customers
- A proactive, hands-on attitude in a busy, fast-paced environment
- Strong customer focus with the ability to prioritise tasks effectively
- Self-motivation and enthusiasm
- Experience using a CRM system
- Proficiency in Microsoft Office
- Minimum of 2 years sales experience
- Experience within the luxury goods market (desirable)
- A passion for interiors or design (desirable)
Benefits We Offer:
- A friendly and welcoming team environment
- Competitive salary package with bonus potential
- Paid training and development opportunities
- Employee Assistance Programme
- Competitive holiday allowance with option to buy additional days
- Enhanced parental leave
- Company pension scheme
- Healthcare cash plan (Simply Health)
- Employee, friends, and family discount on Quorn Stone products
- Wellbeing initiatives, including Mental Health First Aiders
- 2 volunteering days per year
If you're passionate about interiors, enjoy working with people, and are looking to grow your career within luxury retail, we'd love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if you're excited about the role but don't meet every requirement, we still encourage you to apply.
Luxury Showroom Sales Advisor in Exeter employer: Quorn Country Tiles
Quorn Stone is an exceptional employer, offering a vibrant and supportive work culture in the heart of Exeter. With a competitive salary package, performance bonuses, and a strong commitment to employee development, we empower our team members to thrive in their careers while enjoying a friendly atmosphere. Our focus on inclusivity and wellbeing, alongside unique benefits like volunteering days and discounts on luxury products, makes Quorn Stone a rewarding place to work for those passionate about interiors and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Showroom Sales Advisor in Exeter
✨Tip Number 1
Get to know the company inside out! Research Quorn Stone's products, values, and culture. This way, when you walk into that showroom or pick up the phone, you can show off your knowledge and passion for luxury interiors.
✨Tip Number 2
Practice your pitch! Whether it's in person or over the phone, be ready to confidently communicate how your experience aligns with the Sales Advisor role. Think about how you can make a lasting impression on customers and colleagues alike.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Quorn Stone team. Let’s get you that dream job!
We think you need these skills to ace Luxury Showroom Sales Advisor in Exeter
Some tips for your application 🫡
Show Your Passion for Interiors:When writing your application, let your love for interiors shine through! Share any relevant experiences or projects that showcase your enthusiasm for design and how it relates to the luxury goods market.
Tailor Your Application:Make sure to customise your application to highlight your sales experience and customer service skills. Use examples that demonstrate how you've successfully built relationships with clients in the past.
Be Professional Yet Approachable:While we want to see your personality, remember to keep your tone professional. Balance friendliness with professionalism to reflect the warm, welcoming environment we pride ourselves on at Quorn Stone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Exeter showroom!
How to prepare for a job interview at Quorn Country Tiles
✨Know Your Products
Before the interview, take some time to familiarise yourself with Quorn Stone's range of luxury natural stone and porcelain flooring. Being able to discuss specific products and their benefits will show your genuine interest and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you went above and beyond for a customer, as this role is all about delivering exceptional experiences. Be ready to share these stories during the interview.
✨Practice Your Communication Style
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experience and how it relates to the role.
✨Demonstrate Your Passion for Interiors
Since this role involves working with interiors, be prepared to discuss your passion for design and how it influences your work. Share any relevant experiences or projects that highlight your enthusiasm for creating beautiful spaces, as this will resonate well with the interviewers.
