At a Glance
- Tasks: Deliver exceptional customer experiences and guide clients through their purchasing journey.
- Company: Join Quorn Stone, a leading retailer of luxury flooring with a friendly team culture.
- Benefits: Competitive salary, paid training, discounts, and wellbeing initiatives.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Perfect for those passionate about interiors and building customer relationships in a dynamic environment.
- Qualifications: Strong communication, customer service skills, and sales experience required.
The predicted salary is between 26000 - 28000 £ per year.
Who We Are: Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Sales Advisor to join our showroom team.
Salary: £26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200) - Pro Rata
Working hours: Part-Time - 12.5 hours a week (with potential additional hours up to 3 days per week)
Location: Tunbridge Wells
Benefits We Offer:
- A friendly and welcoming team environment
- Competitive salary package
- Paid training and development opportunities
- Employee Assistance Programme
- Competitive holiday allowance
- Enhanced parental leave
- Company pension scheme
- Healthcare cash plan (Simply Health)
- Employee, friends, and family discount on Quorn Stone products
- Wellbeing initiatives, including Mental Health First Aiders
- Company events
- Free on-site parking
- Sick pay
- 2 volunteering days per year
The Role: As a Sales Advisor, you will play a key role in delivering an exceptional showroom experience for our customers. Working within a fast-paced and collaborative environment, you will guide customers through their purchasing journey, providing expert advice, outstanding customer service, and support from initial enquiry through to aftersales. This is an exciting opportunity for someone who is passionate about interiors, enjoys building relationships with customers, and thrives in a busy sales environment.
What You Will Be Doing:
- Delivering a first-class customer experience both in person, over the phone, and via email
- Guiding customers through the sales process from enquiry to purchase
- Providing advice on product suitability, sizing, pricing, and design
- Creating quotations, processing payments, and arranging deliveries
- Providing outstanding aftersales support and resolving customer queries
- Welcoming customers into the showroom and ensuring a professional and friendly experience
- Building strong relationships with new and existing customers
- Updating the CRM system with relevant customer information and daily activity
- Arranging samples to be dispatched to customers
- Making outbound calls to our customer database
- Supporting the showroom team with day-to-day operations
- Maintaining a clean, tidy, and welcoming showroom environment
- Confirming showroom appointments with customers prior to arrival
- Providing refreshments to customers during appointments
To Be an Excellent Showroom Sales Advisor, You Will Need:
- Excellent communication skills across phone, email, and face-to-face interactions
- Strong customer service and sales skills
- Excellent organisational skills with the ability to prioritise tasks effectively
- A proactive, hands-on approach within a fast-paced environment
- Confidence building rapport with customers
- Strong attention to detail and grammatical accuracy
- Experience working within a sales environment
- Experience using a CRM system
- Proficiency in Microsoft Office
Desirable:
- Experience within the luxury goods market
- A passion for interiors and design
- Previous showroom experience
If you’re passionate about sales, customer service, and interiors, and are looking to grow your career within a successful and growing business, we’d love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives.
If you’re excited about the role but don’t meet every requirement, we still encourage you to apply.
Weekend Showroom Sales Advisor in Wells employer: Quorn Country Tiles Limited
Quorn Stone is an exceptional employer, offering a vibrant and supportive work culture in the heart of Tunbridge Wells. With a commitment to employee development through paid training and a range of wellbeing initiatives, we ensure our team members thrive both personally and professionally. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences while enjoying competitive benefits and a friendly atmosphere.
Contact Details:
Quorn Country Tiles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Showroom Sales Advisor in Wells
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Quorn Stone's website and social media. Familiarise yourself with their products and values so you can show genuine interest and ask insightful questions.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your customer service skills and sales experience. Prepare a few examples of how you've gone above and beyond for customers in the past – this will really make you stand out.
✨Tip Number 3
Dress to impress! Since you'll be working in a showroom, make sure you look the part. A smart, professional appearance shows that you take the role seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Weekend Showroom Sales Advisor in Wells
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for interiors and customer service shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our showroom team.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in sales and customer service. Use keywords from the job description to show us you understand what we're looking for. This helps us see how you fit into our team!
Craft a Personal Cover Letter:Don’t skip the cover letter! It’s your chance to tell us why you want to work with us at Quorn Stone. Share specific examples of your past experiences that relate to the role and how you can enhance our customer experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Quorn Country Tiles Limited
✨Know Your Products
Familiarise yourself with Quorn Stone's range of luxury natural stone and porcelain flooring. Understand the unique features and benefits of each product, as well as common customer queries. This knowledge will help you confidently guide customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you resolved issues or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced sales environment.
✨Practice Your Communication
Since the role involves face-to-face interactions, phone calls, and emails, practice your communication skills. You might want to role-play common scenarios with a friend or family member to ensure you're comfortable and articulate during the interview.
✨Demonstrate Your Passion for Interiors
Quorn Stone values candidates who are passionate about interiors and design. Be prepared to discuss your interests in this area and how they relate to the role. Sharing your enthusiasm can set you apart from other candidates.
