At a Glance
- Tasks: Deliver exceptional customer experiences and guide clients through their purchasing journey.
- Company: Join Quorn Stone, a leading retailer of luxury flooring with a friendly team culture.
- Benefits: Competitive salary, performance bonuses, paid training, and employee discounts.
- Other info: Inclusive workplace with excellent career growth opportunities and wellbeing initiatives.
- Why this job: Perfect for those passionate about interiors and building relationships in a dynamic sales environment.
- Qualifications: Strong communication skills, customer service experience, and a proactive approach.
The predicted salary is between 26000 - 28000 £ per year.
Who We Are: Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Sales Advisor to join our showroom team.
Salary: £26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200) - Pro Rata
Working hours: Part-Time - 12.5 hours a week (with potential additional hours up to 3 days per week)
Location: Tunbridge Wells
Benefits We Offer:
- A friendly and welcoming team environment
- Competitive salary package
- Paid training and development opportunities
- Employee Assistance Programme
- Competitive holiday allowance
- Enhanced parental leave
- Company pension scheme
- Healthcare cash plan (Simply Health)
- Employee, friends, and family discount on Quorn Stone products
- Wellbeing initiatives, including Mental Health First Aiders
- Company events
- Free on-site parking
- Sick pay
- 2 volunteering days per year
The Role: As a Sales Advisor, you will play a key role in delivering an exceptional showroom experience for our customers. Working within a fast-paced and collaborative environment, you will guide customers through their purchasing journey, providing expert advice, outstanding customer service, and support from initial enquiry through to aftersales. This is an exciting opportunity for someone who is passionate about interiors, enjoys building relationships with customers, and thrives in a busy sales environment.
What You Will Be Doing:
- Delivering a first-class customer experience both in person, over the phone, and via email
- Guiding customers through the sales process from enquiry to purchase
- Providing advice on product suitability, sizing, pricing, and design
- Creating quotations, processing payments, and arranging deliveries
- Providing outstanding aftersales support and resolving customer queries
- Welcoming customers into the showroom and ensuring a professional and friendly experience
- Building strong relationships with new and existing customers
- Updating the CRM system with relevant customer information and daily activity
- Arranging samples to be dispatched to customers
- Making outbound calls to our customer database
- Supporting the showroom team with day-to-day operations
- Maintaining a clean, tidy, and welcoming showroom environment
- Confirming showroom appointments with customers prior to arrival
- Providing refreshments to customers during appointments
To Be an Excellent Showroom Sales Advisor, You Will Need:
- Excellent communication skills across phone, email, and face-to-face interactions
- Strong customer service and sales skills
- Excellent organisational skills with the ability to prioritise tasks effectively
- A proactive, hands-on approach within a fast-paced environment
- Confidence building rapport with customers
- Strong attention to detail and grammatical accuracy
- Experience working within a sales environment
- Experience using a CRM system
- Proficiency in Microsoft Office
Desirable:
- Experience within the luxury goods market
- A passion for interiors and design
- Previous showroom experience
If you're passionate about sales, customer service, and interiors, and are looking to grow your career within a successful and growing business, we'd love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you're excited about the role but don't meet every requirement, we still encourage you to apply.
Weekend Showroom Sales Advisor employer: Quorn Country Tiles Limited
Quorn Stone is an exceptional employer, offering a friendly and welcoming team environment in the heart of Tunbridge Wells. With a competitive salary package, paid training opportunities, and a strong focus on employee wellbeing, we foster a culture of growth and inclusivity, ensuring that every team member feels valued and supported. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences while enjoying unique benefits like discounts on luxury products and volunteering days.
Contact Details:
Quorn Country Tiles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Showroom Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Quorn Stone's products and values so you can chat confidently about how you can contribute to their mission. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself that highlights your sales experience and passion for interiors. This will help you make a great first impression when you meet the team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or meetings, send a quick thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Weekend Showroom Sales Advisor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for interiors and customer service shine through. We want to see that you're genuinely excited about the role and how you can contribute to our showroom team.
Tailor Your CV:Make sure your CV is tailored to the Sales Advisor position. Highlight any relevant experience in sales or customer service, and don’t forget to mention your organisational skills and attention to detail – these are key for us!
Be Professional Yet Friendly:In your cover letter, strike a balance between professionalism and friendliness. We’re looking for someone who can build rapport with customers, so let your personality come through while keeping it polished.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Quorn Stone!
How to prepare for a job interview at Quorn Country Tiles Limited
✨Know Your Products
Before the interview, take some time to familiarise yourself with Quorn Stone's range of luxury natural stone and porcelain flooring. Being able to discuss specific products and their benefits will show your passion for interiors and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you resolved issues or went above and beyond for a customer, as this role heavily relies on building strong relationships.
✨Practice Your Communication
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on both face-to-face and phone interactions to build your confidence.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the showroom. This demonstrates your enthusiasm and proactive approach.
