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For Companies At a Glance
- Tasks: Engage customers and drive sales in a luxury flooring showroom.
- Company: Join Quorn Stone, a leading retailer of luxury flooring with a commitment to quality.
- Benefits: Competitive salary, performance bonuses, generous holiday allowance, and employee discounts.
- Other info: Enjoy comprehensive training, wellbeing initiatives, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and create unforgettable customer experiences.
- Qualifications: Strong teamwork, active listening, and a passion for customer service.
The predicted salary is between 26000 - 34200 £ per year.
Sales Advisor - Luxury Flooring Showroom - Quorn Stone - Hemel Hempstead £26,000 - £34,200 a year
The Opportunity
Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With nine stunning showrooms nationwide and our Head Office in Loughborough, we pride ourselves on our commitment to quality, style, and exceptional customer experiences. Due to expansion, we are looking to hire a dynamic and driven Sales Advisor to join our Hemel Hempstead team. As we continue to grow from strength to strength, we are seeking an advisor who can drive sales, provide excellent customer service, and take ownership of their role.
Key Responsibilities
- Engage customers with warmth and confidence across all touchpoints, including phone, email, and in-person interactions, ensuring every experience is memorable.
- Excel in a dynamic customer service and sales environment by delivering solutions with positivity and enthusiasm, whilst anticipating and responding swiftly to customer needs.
- Masterfully organise and prioritise tasks to stay ahead in a fast-paced, high-energy setting.
- Handle incoming sales calls and emails with professionalism and a solutions-focused approach.
- Manage the full sales cycle: create accurate quotations, provide guidance on stock levels, process payments seamlessly, arrange deliveries, and deliver exceptional customer support.
- Offer expert advice on suitability, sizing, and pricing.
- Maintain accurate and up-to-date CRM records, capturing valuable client insights and daily activities.
- Arrange product samples, ensuring customers experience our ranges first hand.
- Create a welcoming showroom atmosphere, building lasting relationships and delivering an exceptional, professional experience.
- Delight customers with thoughtful touches, such as offering drinks during their appointments.
- Proactively encourage customers to visit the showroom, pre-booking showroom appointments wherever possible.
What We're Looking For
- Essential
- Teamwork: Collaborate well with colleagues to achieve shared sales goals and maintain a supportive work environment.
- Active Listening: Understand customer requirements by attentively listening and asking the right questions.
- A passion for delivering unforgettable customer experiences.
- Meticulous attention to detail, accuracy and time management.
- Ability to analyse data to enable effective task prioritisation.
- Excellent communication skills, with proficiency in online systems.
- Desirable
- Creative flair and a love for design, ideally with a background in interiors, design, luxury retail or home improvement.
- Experience in a high-end customer-facing sales environment.
Package & Benefits
- Base salary £26,000 - £28,000, with a generous performance-based bonus scheme (OTE up to £34,200).
- Comprehensive training and ongoing development.
- Enhanced parental leave.
- Generous holiday allowance, with the option to buy extra days.
- Company Pension Plan.
- Discount on Quorn Stone products for employees, friends and family.
- Employee assistance programme and Healthcare cash plan (Simply Health).
- Mental Health First Aiders and wellbeing initiatives.
- Two fully paid volunteer days per year.
Key Details
- Hours: 37 per week, 2 days off.
- Opening Times: Mon-Fri 9am-5pm, Sat 9:30am-5pm, Sun 10:30am-4pm.
- Job Type: Full-time, in-person (Hemel, HP2). Must be able to reliably commute or relocate before starting.
#ILP Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Sick pay
Luxury Showroom Sales Advisor in Watford employer: Quorn Country Tiles Limited
Contact Detail:
Quorn Country Tiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Showroom Sales Advisor in Watford
✨Tip Number 1
Get to know the company inside out! Research Quorn Stone's products and values so you can chat confidently about how you can contribute to their mission. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase your sales skills. Think of examples where you've gone above and beyond for customers, and how you can bring that same energy to the showroom.
✨Tip Number 3
Don’t just wait for the interview; network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Quorn Stone family right from the start.
We think you need these skills to ace Luxury Showroom Sales Advisor in Watford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for luxury flooring and customer service shine through. We want to see that you’re genuinely excited about the role and how you can contribute to creating memorable experiences for our customers.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience in sales and customer service. Use keywords from the job description to show us you understand what we’re looking for and how your skills align with our needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Sales Advisor role. Share specific examples of how you’ve excelled in similar positions and how you can bring that same energy to our showroom.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Quorn Country Tiles Limited
✨Know Your Product
Before the interview, make sure you familiarise yourself with Quorn Stone's range of luxury flooring products. Understanding the materials, styles, and benefits will help you engage confidently with the interviewer and demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about how you handled difficult situations or went above and beyond to create memorable experiences for customers. This will highlight your ability to deliver exceptional service, which is key for this role.
✨Demonstrate Team Spirit
Quorn Stone values teamwork, so be ready to discuss how you've collaborated with colleagues in previous roles. Share specific instances where you contributed to a team goal or supported a colleague, showcasing your ability to work well in a dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the company culture, training opportunities, or how success is measured in the Sales Advisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.