At a Glance
- Tasks: Lead a passionate team in delivering exceptional customer service and sales support.
- Company: Join Quorn Stone, a leading retailer of luxury flooring with a friendly culture.
- Benefits: Competitive salary, performance bonuses, paid training, and employee discounts.
- Other info: Enjoy a supportive work environment with excellent career development opportunities.
- Why this job: Be part of a growing team and make a real impact in the luxury goods market.
- Qualifications: Sales experience, team management skills, and a flair for interiors are desirable.
The predicted salary is between 28000 - 30000 £ per year.
Base Salary of £28,000.00-£30,000.00 plus performance bonus potential of up to £13,952 (OTE £43,952).
About Us
Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring, with 9 showrooms across the UK and a Head Office based in Loughborough. We are passionate about offering our customers the highest quality flooring, with exceptional customer service at each stage of their journey.
Due to expansion, we are looking for a Showroom Team Leader to join our Suffolk team.
Job Description
As a Showroom Team Leader, you will have a full understanding of the sales cycle, and be experienced and confident in targeting, engaging, and qualifying potential customers. You will support the Showroom Manager with sales, customer service, and resolving issues as required. You will manage your own leads as well as monitor the Sales Advisors' workloads. You will also conduct face-to-face showroom appointments with customers.
- Answering incoming sales calls
- Making outbound calls to our customer database
- Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
- Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
- Updating the CRM system with relevant client information and daily activity
- Arranging samples to be dispatched
- Welcoming customers to the showroom and building relationships with clients
- Problem resolution
- Handle customer complaints
- Guide the sales team in closing sales
- Assist with new starter inductions and training
Requirements
- Experience in a sales environment (Desirable)
- Experience in the luxury goods market (Desirable)
- Knowledge of interiors (Desirable)
- Experience in managing and developing a team
- Extremely well organised and able to prioritise tasks
- Enthusiastic and hands-on
- Self-motivated with the ability to inspire those around you
- Strong customer focus
- Excellent communicator
- Familiar with Microsoft Office
Benefits
- A great place to work with a friendly and welcoming team
- Competitive salary package
- Paid Training
- Employee assistance programme
- Competitive holiday allowances with the option to buy holiday
- Enhanced parental leave
- Company pension
- Healthcare cash plan provided by Simply Health
- Employee and friends and family discount on Quorn Stone products
- Employee wellbeing initiatives with Mental Health First Aiders available across the business
- 2 volunteering days each year
Working hours: 37 hours per week, with 2 days off. Opening hours: Monday-Friday 9am-5pm, Saturday 9:30am-5pm, Sunday Closed.
Job Type: Full-time
Pay: £30,000.00-£43,952.00 per year
Ability to commute/relocate: Bury St. Edmunds IP30 0UQ: reliably commute or plan to relocate before starting work (required)
Licence/Certification: Driving Licence (required)
Work Location: In person
Showroom Team Leader employer: Quorn Country Tiles Limited
As a family-run business with a rich history since 1995, we pride ourselves on creating a supportive and dynamic work environment where our employees can thrive. We offer competitive salaries, performance bonuses, and a culture that values exceptional customer service and teamwork, making it an ideal place for those looking to grow their careers in the luxury retail sector.
Contact Details:
Quorn Country Tiles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Team Leader
✨Tip Number 1
Get to know the company inside out! Research Quorn Stone, their products, and their values. This way, when you walk into that showroom, you can chat confidently about what makes them special and how you can contribute.
✨Tip Number 2
Practice your sales pitch! As a Showroom Team Leader, you'll need to engage customers effectively. Role-play with a friend or in front of a mirror to nail down your approach and make it feel natural.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Showroom Team Leader
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about working with luxury flooring and providing top-notch customer service.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in sales and team management. We want to see how your skills align with what we’re looking for in a Showroom Team Leader!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Quorn Country Tiles Limited
✨Know Your Stuff
Before the interview, make sure you understand Quorn Stone's products and services inside out. Familiarise yourself with the luxury natural stone and porcelain flooring market, as well as the sales cycle. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Showroom Team Leader, you'll need to demonstrate your ability to manage and inspire a team. Prepare examples of how you've successfully led a team in the past, resolved conflicts, or improved sales performance. This will highlight your experience and suitability for the role.
✨Customer Focus is Key
Quorn Stone prides itself on exceptional customer service, so be ready to discuss how you've provided outstanding service in previous roles. Think of specific instances where you went above and beyond for a customer, and how you handled any complaints or issues that arose.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future growth plans. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you. Plus, it leaves a positive impression on the interviewers!
