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- Tasks: Lead a sales team and create stunning showroom experiences for customers.
- Company: Quorn Stone, a top retailer of luxury flooring with a supportive culture.
- Benefits: Competitive salary, bonus potential, training, and employee discounts.
- Other info: Inclusive workplace with opportunities for career growth and volunteering.
- Why this job: Join a passionate team and make beautiful spaces come to life.
- Qualifications: Strong customer service skills and experience in team management.
The predicted salary is between 33000 - 36000 £ per year.
Who We Are: Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With 9 showrooms across the UK and our Head Office based in Loughborough, we are passionate about delivering the highest quality products alongside exceptional customer service. We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.
Due to continued growth, we are looking for a Showroom Manager to join our Tunbridge Wells team. As we expand from strength to strength, we would love to hear from you!
Salary: Base Salary of £33,000.00 - £36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)
Working hours: 37 hours per week, with 2 days off.
Location: Tunbridge Wells
The role: As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is presented to the highest standard at all times. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and design. Your role will involve managing client relationships from initial enquiry through to aftercare, while maintaining gold-standard service across all showroom operations.
What You Will Be Doing:
- Management of a small sales team, including development and support
- Welcoming customers and building strong, lasting relationships
- Providing advice on suitability, sizing, pricing, and design with a natural flair for interiors
- Creating quotations, processing payments, and arranging deliveries
- Delivering outstanding after-sales service
- Managing showroom diary and online appointments
- Updating the CRM system with customer information and daily activity
- Problem solving and handling customer queries effectively
- Ensuring the showroom is always presented to an exceptional standard
- Occasional travel to other showrooms and Head Office
To be an excellent Showroom Manager, you will need:
- Excellent customer service, organisation, and time management skills
- Proven ability to drive sales with a commercial mindset
- Confidence engaging with customers face-to-face and building rapport
- Strong written communication skills with the ability to produce clear, concise emails
- Experience managing, developing, and motivating a team
- A background in design, interiors, or a creative industry
- Exceptional attention to detail
- A proactive, hands-on approach in a fast-paced environment
- Strong interpersonal skills and ability to use initiative
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- High-end retail or construction industry experience (desirable)
- Full UK driving licence and ability to travel occasionally
Benefits We Offer:
- A friendly and welcoming team environment
- Competitive salary package with bonus potential
- Paid training and development opportunities
- Employee Assistance Programme
- Competitive holiday allowance with option to buy additional days
- Enhanced parental leave
- Company pension scheme
- Healthcare cash plan (Simply Health)
- Employee, friends, and family discount on Quorn Stone products
- Wellbeing initiatives, including Mental Health First Aiders
- 2 volunteering days per year
If you're passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, we'd love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if you're excited about the role but don't meet every requirement, we still encourage you to apply.
Opening hours:
Monday - Friday: 9:00am - 5:00pm
Saturday: 9:30am - 5:00pm
Sunday: 10:30am - 4:00pm
Showroom Manager employer: Quorn Country Tiles Limited
Contact Detail:
Quorn Country Tiles Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager
✨Tip Number 1
Get to know the company inside out! Research Quorn Stone's products, values, and culture. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the Showroom Manager role.
✨Tip Number 3
Dress to impress! Make sure you look the part when you go for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent Quorn Stone.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Showroom Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for interiors and customer service shine through. We want to see how excited you are about the role and how you can bring that enthusiasm to our showroom!
Tailor Your CV: Make sure your CV is tailored to the Showroom Manager position. Highlight your experience in retail management, customer service, and any relevant skills that match what we're looking for. This helps us see why you're the perfect fit!
Be Clear and Concise: In your cover letter or email, keep things clear and concise. We appreciate straightforward communication, so get to the point while still showcasing your personality and what makes you unique.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Quorn Stone!
How to prepare for a job interview at Quorn Country Tiles Limited
✨Know Your Products Inside Out
As a Showroom Manager, you'll need to be the go-to expert on all things flooring. Make sure you research Quorn Stone's product range thoroughly, including materials, styles, and pricing. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a customer. This is crucial for a role that focuses on building strong relationships and providing expert advice.
✨Demonstrate Leadership Experience
Since you'll be managing a small sales team, be ready to discuss your leadership style and experiences. Share instances where you've motivated a team or resolved conflicts. Highlighting your ability to develop and support others will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows you're not just interested in the job, but also in how you can contribute to and grow within Quorn Stone.