At a Glance
- Tasks: Lead a sales-driven team and deliver exceptional customer experiences in a luxury showroom.
- Company: Join Quorn Stone, a growing design-led business with a passion for interior design.
- Benefits: Competitive salary, paid training, employee discounts, and wellness initiatives.
- Other info: Opportunity for career growth and exposure to senior management duties.
- Why this job: Be part of a dynamic team that inspires beautiful spaces across the UK.
- Qualifications: 2+ years in sales, CRM experience, and a flair for customer service.
The predicted salary is between 33000 - 35000 £ per year.
Are you a sales-driven leader with a passion for interior design? Join Quorn Stone as our Assistant Showroom Manager on a permanent basis in Loughborough. With a competitive £33k-£35k base and a max OTE of nearly £49,000, this is a fantastic opportunity to lead a luxury brand and finish your week knowing you're part of a growing, design-led business.
Assistant Showroom Manager - The Role
As an Assistant Showroom Manager, you will have a full understanding of the retail sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers. You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisors' workloads. You will also be required to conduct face-to-face showroom appointments with customers.
You will ensure the team deliver exceptional levels of service to new and existing customers through coaching, monitoring and performance management. You will be adept at utilising performance metrics and data insights to get the best from the team and increase both revenue and customer experience.
Your role will also involve providing advice on suitability and design to clients, raising quotations and invoices, taking payments, complex complaint resolution, problem solving and sales aftercare. Full in-house product training is provided.
You will act as the Head of Site in the Showroom Manager's absence, giving you full exposure to senior management duties, such as:
- Drive sales
- Manage staffing matters (including shift roster management, annual leave requests, absence reporting)
- Conduct regular one-to-one meetings and performance appraisals with Team Leader and Sales Advisors
- Attend management meetings
- Liaise effectively and constructively with other departments on relevant projects including to facilitate premises maintenance and/or display changes
- Purchasing of showroom consumables
- All other Showroom Manager duties as required
- Answering incoming sales calls
- Making outbound calls to our customer database
- Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
- Increase online customer reviews
- Updating the CRM system with relevant client information and daily activity
- Welcoming customers to the showroom and building relationships with clients, ensuring a professional and friendly welcome is always received
- Handle customer complaints
- Guide and coach the sales team in sales skills and closing techniques
- Assist with new starter inductions and training
Experience Required:
- Minimum of 2 years sales experience
- Must have experience in using a CRM
- Familiar with Microsoft Office
Competitive salary package. Paid Training. Employee assistance program. Competitive holiday allowances with the option to buy holiday. Enhanced parental leave. Company pension. Healthcare cash plan provided by Simply Health. Group Life Assurance. Employee and friends and family discount on Quorn Stone products. Employee wellbeing initiatives with Mental Health First Aiders available across the business.
If you're passionate about delivering exceptional customer experiences and want to be part of a growing, design-led business, we'd love to hear from you. Join Quorn Stone and help us continue to inspire beautiful spaces across the UK.
Showroom Assistant Manager employer: Quorn Country Tiles Limited
Quorn Stone is an exceptional employer that values its employees by offering a competitive salary package, comprehensive training, and a supportive work culture focused on personal and professional growth. Located in Loughborough, the company fosters a collaborative environment where creativity thrives, and employees are encouraged to develop their skills while contributing to a luxury brand that inspires beautiful spaces across the UK. With benefits like enhanced parental leave, a healthcare cash plan, and employee discounts, Quorn Stone is committed to the wellbeing of its team members.
Contact Details:
Quorn Country Tiles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Assistant Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Quorn Country Tiles Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Quorn Country Tiles Limited!
We think you need these skills to ace Showroom Assistant Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Quorn Country Tiles Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Quorn Country Tiles Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Quorn Country Tiles Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Quorn Country Tiles Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
