At a Glance
- Tasks: Lead a dynamic showroom team, delivering exceptional customer service and driving sales.
- Company: Join Quorn Stone, a leading retailer of luxury flooring with a passion for beautiful spaces.
- Benefits: Enjoy a competitive salary, paid training, discounts, and wellbeing initiatives.
- Other info: Inclusive workplace culture with opportunities for growth and development.
- Why this job: Make an impact in a fast-paced environment while coaching and inspiring your team.
- Qualifications: Strong sales and customer service experience, with excellent communication skills.
The predicted salary is between 32000 - 35000 £ per year.
Who We Are: Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Showroom Team Leader to join our showroom team and support the Showroom Manager in delivering outstanding sales performance and customer service.
Salary: £32,000 - £35,000 plus a performance bonus with a max OTE of £48,950
Working hours: Full-time, including weekends on a rota basis
Location: Surrey Showroom, The Old Foundry, London Road North, Merstham, RH1 3BN
Benefits We Offer:
- A friendly and welcoming team environment
- Competitive salary package
- Paid training and development opportunities
- Employee Assistance Programme
- Competitive holiday allowance
- Enhanced parental leave
- Company pension scheme
- Healthcare cash plan (Simply Health)
- Employee, friends, and family discount on Quorn Stone products
- Wellbeing initiatives, including Mental Health First Aiders
- Company events
- Free on-site parking
- Sick pay
- 2 volunteering days per year
- A Comprehensive product training plan, in-house
The Role: As a Showroom Team Leader, you will play a key role in supporting the Showroom Manager and leading the showroom sales team to deliver exceptional customer service and strong commercial results. You will have a strong understanding of the sales cycle and be confident in targeting, engaging and qualifying potential customers. Alongside managing your own leads and customer relationships, you will monitor workloads, guide the Sales Advisors and support the team in converting opportunities into sales. You will also conduct face-to-face showroom appointments, provide expert advice on product suitability and design, and support the resolution of complex customer queries and complaints. This is an exciting opportunity for an experienced sales professional who is passionate about customer service, enjoys coaching and motivating others, and thrives in a busy, fast-paced environment.
What You Will Be Doing:
- Answering incoming sales calls and managing customer enquiries
- Making outbound calls to our customer database
- Managing your own sales leads and customer pipeline
- Monitoring Sales Advisor workloads and supporting the team with priorities
- Guiding the sales team through the sales process and supporting them in closing sales
- Conducting face-to-face showroom appointments with customers
- Providing advice on product suitability, sizing, pricing and design
- Creating quotations and invoices, processing payments and arranging deliveries
- Providing outstanding aftersales service and resolving customer queries
- Handling complex complaints and supporting effective problem resolution
- Building strong relationships with new and existing customers
- Welcoming customers into the showroom and ensuring a professional and friendly experience
- Updating the CRM system with relevant customer information and daily activity
- Arranging product samples to be dispatched to customers
- Coaching, monitoring and supporting the performance of the showroom sales team
- Assisting with new starter inductions and training
- Supporting the Showroom Manager with sales, customer service and operational matters
- Maintaining a high standard of customer service across the showroom
To Be an Excellent Showroom Team Leader, You Will Need:
- Experience working within a sales environment
- Strong sales experience
- Strong customer service skills and a genuine customer-focused approach
- Excellent communication skills
- Experience using a CRM system
- Excellent organisational skills with the ability to prioritise tasks effectively
- A self-motivated and proactive approach
- The ability to inspire, motivate and support those around you
- A hands-on approach and the ability to thrive in a busy, fast-paced environment
- Confidence in guiding customers through the sales process and closing sales
- Strong problem-solving skills
- The ability to handle customer complaints professionally and effectively
- Familiarity with Microsoft Office
Desirable:
- Experience within the luxury goods market
- Knowledge or experience of interiors and design
- Previous experience coaching, mentoring or supporting a sales team
- Previous showroom experience
If you're an experienced sales professional who is passionate about customer service, interiors and developing those around you, and you're looking to take the next step in your career within a successful and growing business, we'd love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you're excited about the role but don't meet every requirement, we still encourage you to apply.
Showroom Team Leader in Redhill employer: Quorn Country Tiles Limited
As a family-run business with a rich history since 1995, we pride ourselves on creating a supportive and dynamic work environment where our employees can thrive. We offer competitive salaries, performance bonuses, and a culture that values exceptional customer service and teamwork, making it an ideal place for those looking to grow their careers in the luxury retail sector.
Contact Details:
Quorn Country Tiles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Team Leader in Redhill
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Showroom Team Leader at Quorn Country Tiles Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Quorn Country Tiles Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Showroom Team Leader. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Showroom Team Leader in Redhill
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Quorn Country Tiles Limited:When writing your cover letter, make sure to tailor your message specifically for Quorn Country Tiles Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Quorn Country Tiles Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Quorn Country Tiles Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Quorn Country Tiles Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Quorn Country Tiles Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
