At a Glance
- Tasks: Lead a small sales team and create amazing customer experiences in our luxury showroom.
- Company: Join Quorn Stone, a top retailer of luxury natural stone and porcelain flooring.
- Benefits: Enjoy a competitive salary, paid training, and great employee discounts.
- Other info: Flexible holiday options and opportunities for personal development await you.
- Why this job: Be part of a friendly team and make a real impact in the luxury market.
- Qualifications: Strong customer service skills and a background in design or interiors preferred.
The predicted salary is between 32000 - 55925 £ per year.
Quorn Stone, a leading retailer and importer of luxury natural stone and porcelain flooring, invites applicants to oversee daily operations at our Solihull showroom.
Location: Solihull (In person)
Job Type: Full‑time
Working Hours: 37 hours per week – Monday‑Friday 9am‑5pm; Saturday 9:30am‑5pm; Sunday 10:30am‑4:00pm.
Pay: £32,000 – £55,925 per year (OTE £55,925).
Key Responsibilities:
- Management of a small sales team.
- Welcoming customers to the showroom and building relationships.
- Providing advice on suitability, sizing, pricing while showcasing a natural flair for interiors.
- Creating quotations, processing payments, arranging deliveries, and delivering outstanding after‑sales service.
- Problem‑solving at all stages of customer engagement.
- Managing the showroom diary and online appointments.
- Updating the CRM system with relevant client information and daily activity.
- Occasional travel to other showrooms and the head office.
Requirements:
- Excellent customer service and outstanding time‑management and organisation skills.
- Ability to manage, develop, and upskill direct reports.
- Confidence to initiate face‑to‑face conversations with customers and be a brilliant communicator.
- Strong written communication skills – clear, concise emails.
- Commercially minded with a proven ability to drive sales.
- Background in design, interiors, or the creative industry.
- Exceptional attention to detail.
- Team player who is helpful, hands‑on, and genuinely interested in meeting people.
- Proficiency with the Microsoft Office suite, especially Excel, PowerPoint, and Word.
Benefits:
- A friendly and welcoming team.
- Competitive salary package.
- Paid training.
- Employee assistance programme.
- Competitive holiday allowances with the option to buy holiday.
- Enhanced parental leave.
- Company pension.
- Healthcare cash plan via Simply Health.
- Employee/friends‑and‑family discount on Quorn Stone products.
- Employee wellbeing initiatives, including Mental Health First Aiders across the business.
- Two volunteering days each year.
Seniority level: Mid‑Senior level
Job Function: Sales and Business Development
Luxury Showroom Manager employer: Quorn Country Tiles Limited
Quorn Stone is an exceptional employer, offering a vibrant work culture in Solihull where creativity and customer service thrive. With a competitive salary package, comprehensive benefits including paid training and employee wellbeing initiatives, we prioritise the growth and development of our team members. Join us to be part of a supportive environment that values your contributions and fosters meaningful relationships with both colleagues and customers.
Contact Details:
Quorn Country Tiles Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Showroom Manager
✨Tip Number 1
Get to know the company inside out! Research Quorn Stone's products and values so you can chat confidently about how you can contribute to their luxury showroom. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your people skills! As a Luxury Showroom Manager, you'll be engaging with customers daily. Role-play conversations with friends or family to boost your confidence in initiating those face-to-face chats.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've turned a customer’s frown upside down. This will highlight your ability to handle challenges and provide outstanding after-sales service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Luxury Showroom Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for interiors and customer service.
Tailor Your Application:Make sure to tailor your application specifically for the Luxury Showroom Manager role. Highlight your experience in managing teams and your knack for building relationships with customers. We love seeing how your background fits with our needs!
Be Clear and Concise:Strong written communication skills are key for this role. Keep your emails and application clear and to the point. We appreciate well-structured applications that make it easy for us to see your strengths and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Quorn Country Tiles Limited
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Quorn Stone's range of luxury natural stone and porcelain flooring. Understand the unique selling points and be ready to discuss how you can showcase these products effectively to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided exceptional customer service. Think about how you built relationships with clients and resolved any issues they faced. This will demonstrate your ability to engage with customers in a meaningful way.
✨Demonstrate Leadership Qualities
As a Luxury Showroom Manager, you’ll be managing a small sales team. Be ready to discuss your leadership style and how you’ve successfully developed and upskilled team members in previous roles. Highlight any specific strategies you’ve used to motivate your team.
✨Be Ready for Problem-Solving Scenarios
Think of potential challenges that might arise in a showroom setting and prepare to discuss how you would handle them. This could include dealing with difficult customers or managing scheduling conflicts. Showing your problem-solving skills will set you apart.
